Carlos Munoz | Page 25

I recently visited the BMW in Albany, great customers service by the way, they don’t charge any credit cards fees. In Sarasota location does charge the credit card fees. Given the significant price tag t service by the way, they don’t charge any credit cards fees. In Sarasota location does charge the credit card fees. Given the significant price tag that comes with servicing at BMW, I believe it's reasonable to expect transparency and fairness in all aspects of the purchase process. The added fees can make a big difference in the overall cost, and it's disappointing that Sarasota's policy differs from Albany's more customer-friendly approach. More

by Simon Verified Customer Verified Customer

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Having been a customer here for years, I decided to get another BMW. Why? Mainly because of the vehicle, but also as important, Carlos Munez my Service Advisor is worth his weight in gold. Anytime I need another BMW. Why? Mainly because of the vehicle, but also as important, Carlos Munez my Service Advisor is worth his weight in gold. Anytime I need help, he is phenomenal More

by GARY1978 Verified Customer Verified Customer

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I bought my second BMW from BMW Of Sarasota and Carlos Munoz has been my service advisor ever since I’ve got my first BMW in 2017. Carlos has always been honest and fair with me and I’m very pleased with Munoz has been my service advisor ever since I’ve got my first BMW in 2017. Carlos has always been honest and fair with me and I’m very pleased with the service I receive at BMW Of Sarasota. More

by DAVID.DENNEHY Verified Customer Verified Customer

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VeryGood service and very nice people overall very pleasant experience at the dealership on the complaint is lack of fresh donuts pleasant experience at the dealership on the complaint is lack of fresh donuts More

by JOZEF.GAJSKI Verified Customer Verified Customer

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Incredibly responsive and sensitive to my critical timing issue. Brooke delivered excellent customer service, so did Lorraine! issue. Brooke delivered excellent customer service, so did Lorraine! More

by DIBUCKLES Verified Customer Verified Customer

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Always professional, fantastic facilities. Walked through everything that needed to be done. Technician did a thorough walk through of the car and provided a video. Walked through everything that needed to be done. Technician did a thorough walk through of the car and provided a video. More

by ronpagoto Verified Customer Verified Customer

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The staff were kind and responsive. Overall, a good experience. I would definitely go back. Overall, a good experience. I would definitely go back. More

by cakieft Verified Customer Verified Customer

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Carlos was very helpful, I had to leave my car they gave me a loaner. Carlos kept me in the loop. me a loaner. Carlos kept me in the loop. More

by Angelamv Verified Customer Verified Customer

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Carlos Munoz provides professional service promptly when car needs service. He clearly explains the services needed. car needs service. He clearly explains the services needed. More

by William S Verified Customer Verified Customer

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The best part about this dealership is working with Carlos! I always know when I go in there that I am going to get top-notch customer service because of him. Carlos! I always know when I go in there that I am going to get top-notch customer service because of him. More

by MARIE_LARSEN Verified Customer Verified Customer

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