"Great Experience buyng a used car!"
- Matt K
I came in to look at a used Buick Regal with Emily Smith, whom I was referred to by the Service Manager Joe. I quickly decided this was not the car for me, but spotted a 2015 Impala a few cars away. I was checking it out and Emily asked if I wanted to see inside or drive it. I said sure and she got the keys. Emily was very patient with me as I inspected the car and drove it around their test track for probably too long. I did some more looking around at other dealers but came back two days later and bought it. There were other cars available just like it, for the same price basically, and with very similar mileage, but the vibe from Emily and her co-workers was just better. Emily is really nice and down to earth and she did not apply the usual sales pressure that you oftentimes feel. After a couple days with the car, I had a few requests in addition to my appointment for window tint. Emily, and Joe the Service Manager, and Chase all were involved in fulfilling my requests. It was all no charge, and they gave me a great price on an extra key, and loaned me a new Equinox for 2 days. Overall, an excellent experience here and every single person was nice and professional including the Porters and Cashier.
"No pressure hassles with great vehicle lineup"
- Mercy Me
Josh was my salesperson and main contact, Carlos was my finance manager. Josh took the time to listen to my needs, why I was there the first time to test drive, came back a few days later to test drive again and then negotiate my trade-in value for the vehicle I had. They worked around my schedule, and let me take the car home to taxi my kids around while they did some number crunching and paperwork. The car drove great, they gave me a fair value trade in, and Carlos was great working with me on finances. Everything was explained to me in detail without confusion. It was a long evening but after the deal was done I felt good about my purchase and the people that I worked with there. I plan to have my car serviced there now also based on similar experiences to the Toyota dealership owned by the same folks. Cheers and blessings. Thank you.
We had a great experience, he found us exactly what we were looking for and we left with our car. I would definitely recommend this place and for the same person to help us!
"Easy to work with, great customer service"
We were recommended to visit this dealership and we were happy we did. I understand the dealership needs to make a profitable sale but as the customer we wanted the lowest price and they delivered! They didn’t waste our time and got to pricing/negotiating quickly which made it nice considering we had a very tired 1yr old with us. They respected our privacy when we asked for them to step away while my spouse and I chatted numbers. The process went by very smoothly, my husband went with our salesmen to check on the car that was being cleaned and detailed to ensure everything was getting done. We were very happy.
Went in looking a new car to fit my family and my budget without all the b.s. lies and endless negotiations.
I am pleased with my payment and SUPER excited with my beautiful Equinox !!!
THANK YOU for the professionalism provided customer service provide by sales consultant Emily Smith sales consultant, Rob Lee, Chase Digiacomo sales manager both sales manager, Yahaira Argueta, last but not least Carlos Santeliz.
THANK YOU VERY MUCH for your help, patience and understanding.
I'm sure staying up until 12am finalizing my purchase wasn't preferable BUT I am glad you did .
I give you 100 stars not just 5 .
"Pleasant and patient."
Emily and staff were polite and patient with me as I decided on the model and payment arrangements. The entire process was comfortable from start to finish. No pressure sales and a free lunch on Saturday will definitely sell more cars!
liked my salesmam Iggy. He was very accomidating. i also liked the finance guy Carlos, explained everything perfectly.I would recommend this place to my friends and family
Emily is amazing! She went above and beyond to get us a great deal! I’m so happy to be a new owner of my 2017 Chevy Malibu! I would recommend everyone I know to shop at Chevy of Naperville!
Emily Smith was wonderful! She showed me every single detail of the car and was very thorough with the test drive. She helped me understand everything about financing the car and made the process painless. She is so funny and welcoming. Would definitely recommend,
"Kinetic Blue Cruze"
Emily was Great! We laughed, we cried, couldn’t of had a better experience. 10/10 would recommend! Love my new Cruze, definitely will be going back to Naperville Chevy.