"Excellent sales rep"
- Explorer buyer
The sales rep was courteous and knowledgeable about the vehicle that I was interested in purchasing. When we couldn't get to the numbers necessary for the purchase of the vehicle, he quickly located a similar vehicle. He promptly fixed a small issue with the vehicle while I waited on paperwork.
"Highly Recommend Sam Pack's Five Star Dealer"
This was my first experience at Sam Pack's Five Star, and was so impressed with Casey's level of customer service, knowledge of the car industry, tenacity, due diligence, and patience to take the time to honestly get to know my specific needs -which was great rather than the typical experience of rush out-the-door or spend hours haggling. I left totally satisfied with my decision on what I bought, the price I paid, and the service.
Other Employees Tagged:
"Great Salesman, Casey Patton"
They were up front with me with no hidden aspects. They gave me what they quoted for my trade and New truck and kept true to the low price guarantee. Would buy from them again.
"Safe, xxxx-free environment in which to buy your car!"
- Girl who likes a little respect
I write my title, not lightly, but in all seriousness, as a person suffering from PTSD. I use that term because, other dealerships can make a girl feel like she's been completely taken for all she has; and, I usually dread the whole car-buying experience, coming away from it feeling violated and completely taken-advantage-of afterward. Why can't one buy a car without needing protective gear and a personal body guard??? I am writing to let others know how completely THRILLED I am with Sam Pack Ford in Lewisville and why it was so pleasantly different! I had the BEST car-buying experience of my life at Sam Pack's 5 Star Ford in Lewisville! Casey Patton was a delight! He was honest, hard-working, caring, professional, knowledgeable, welcoming... I cannot begin to state how easy and hassle-free Casey made my experience! He found exactly what I wanted and got me the best deal, hands down, at exactly what I specified I needed. There was no heavy-handedness. The other sales team did not make me feel uncomfortable in any way.
In the past, I have always felt pushed and manipulated, and worst of all, lied to and mislead. Not at Sam Pack's! Casey never handed me over to another salesperson. He took care of every step himself. It is the Very First time I have ever left a dealership with zero remorse! I love my car! And I love the payment I have! I TRUST this dealership. What a Great car-buying experience! No haggling, no manipulation or condescending attitudes. I never once felt like I was a piece of meat among a brood of vipers, the way I have almost always felt in the past, in every single other car dealership.
Sam Pack's Finance Team was just as excellent! Not only did Matt (in Finance) make me feel safe and important, but he was so knowledgeable and so happy to share his knowledge, that I actually left there more informed and educated about how to improve my own credit regularly and how to make my money work for me! This man was wonderful! He should be teaching seminars; that is how brilliant he is! Matt took time with me, just like Casey did. He showed me some of his favorite ways to protect one's credit, so much so, that I would literally PAY to attend this man's seminars if he were to decide to speak publicly to share his knowledge!
Never once did I feel that terrible feeling of being in the jaws of a shark while trying to buy a car!
Casey and Matt will continue to be the reason for bringing me back in, year after year! I've found a true friend in the Car Dealership industry! I applaud Sam Pack for encouraging this new kind of buying experience! I am a fan forever!!! I'd never want to go anywhere else! Why can't more car dealerships take their cues from Sam Pack Ford? It was excellence and professionalism at its best!!! If I could give them 20 stars, it still would not be nearly enough!!!
I'll be a customer for life! I'll send every friend and acquaintance I know to Casey and Matt to find the car experience of a lifetime!