Cassandra Westfall | Page 68

Quality work & Customer Service I’ve had my vehicle in for major and minor work, and no matter the job the service team at MHAG had always done a tremendous job. When it comes to cos I’ve had my vehicle in for major and minor work, and no matter the job the service team at MHAG had always done a tremendous job. When it comes to cost the price for parts and labor have always been fair. More

by tsupnick76 Verified Customer Verified Customer

Helpful 0

Report | Print

Thank you Maple Hill Subaru Cassandra from the Maple Hill Subaru service department was fantastic to work with. I dropped off my car for a regular oil change. I got a call back w Cassandra from the Maple Hill Subaru service department was fantastic to work with. I dropped off my car for a regular oil change. I got a call back within a few hours. She was very helpful in getting a loaner after she pointed out that she would need my car in the shop longer than expected for an outstanding recall notice. Appreciate how upfront and communicative she was regarding service charges, what needed to be done and the time it would take. Great experience overall and appreciate the fact that they made sure I wasn’t without a car in the interim. More

by s_vpp Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent! My experience with Maple Hill Auto Group was excellent. I would like to especially compliment Cassandra. She was efficient, friendly, and very perso My experience with Maple Hill Auto Group was excellent. I would like to especially compliment Cassandra. She was efficient, friendly, and very personable. Kudos for Cassandra. She exhibits exemplary customer service skills. More

by TIMOTHY.MORAN Verified Customer Verified Customer

Helpful 0

Report | Print

oil change/ tire rotation Feb. 2019 I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They a I wait at the dealership during oil changes on my Subaru. The wait time was reasonable, about an hour. They have greatly improved in that area. They are always friendly and helpful. More

by Melissa K. Verified Customer Verified Customer

Helpful 0

Report | Print

Major engine repair I experienced a major oil leak issue, that I learned was an issue for some of my model Foresters. I was told I probably received a letter about it 3 o I experienced a major oil leak issue, that I learned was an issue for some of my model Foresters. I was told I probably received a letter about it 3 or so years ago. At that time, I wasn't having any issue. What I was very pleased about was, once the issue was identified, even though my mileage exceeded the maximum for Subaru to do the repair free of charge (limit was 100,000; I'm at 135,000), Service Manager Jeff Daniel advocated for me with decision-maker, and of the $5,300 repair, I paid $500. I was pleased with that resolution. This is my first Subaru, and I'm a fan for life. It's been a very reliable and safe vehicle for me. I get it serviced exclusively at the dealership. This experience affirms my brand loyalty. I just received the car back this afternoon...so I'm trusting the repair will extend the life of the car, as Jeff Daniels indicated. The quality of work rating below I left blank...time will tell. More

by KWPARKER1099 Verified Customer Verified Customer

Helpful 0

Report | Print

Subaru's Day at the Spa Our 2015 Subaru Outback had to be serviced because of failing rear wheel bearing. Although we are concerned that the rear wheel bearing wore out so qu Our 2015 Subaru Outback had to be serviced because of failing rear wheel bearing. Although we are concerned that the rear wheel bearing wore out so quick...The service center at Maple Hill was quick with the diagnosis and repair, to get us back on the road. More

by Nlezotte Verified Customer Verified Customer

Helpful 0

Report | Print

2018 Outback I love the Subaru Team at Maple Hill. Also, if i could rate you from 1-5 stars on how annoying you are post vehicle service, I would rate you a 5 ( I love the Subaru Team at Maple Hill. Also, if i could rate you from 1-5 stars on how annoying you are post vehicle service, I would rate you a 5 (or excellent, according to the below scale you provided). Seriously... I just got an oil change and I have like 3 freaking emails and 2 missed calls. While I understand that value of customer feedback, sometimes understanding "no news is good news" is also valuable. Honestly, I don't normally fill out surveys, but I am doing this in hopes it takes me off of the "contact an excruciating amount" list that I am on now. Here is some valuable feedback for you. Under the "select up to 10 employees" section of this survey when you hover over the names a picture pops up. This is super helpful. Someone should, however, take a look at Misty Figg's "pop up" because it is basically a picture of just her mouth... which is weird. Now... to recap: 1. I love the team at Maple Hill and think everyone that I come in contact with there is pretty awesome. Don't change a thing/person. 2. Stop messaging me so often after appointments (its like going on a date, having a good time, and then getting 50 messages throughout the night... just not a good look at ruins the experience for everyone). More

by Kalamazeus Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent She was very, very good. She went beyond what was expected. She was great. The hot chocolate wasn’t very good. The chair in the waiting room was comfo She was very, very good. She went beyond what was expected. She was great. The hot chocolate wasn’t very good. The chair in the waiting room was comfortable. It should be enough when I say Cassandra was great. That’s more than 25 words. It’s s tiresome to fill out an evaluation every time you receive a service. What’s next, I fill one of these out when I buy an ice cream cone???? More

by PICCHU11 Verified Customer Verified Customer

Helpful 0

Report | Print

Thorough 30k service We had an excellent 30k service experience. Maple Hill Auto Group is top notch! Our car was thoroughly inspected, 30k service performed, and they alwa We had an excellent 30k service experience. Maple Hill Auto Group is top notch! Our car was thoroughly inspected, 30k service performed, and they always ask if you would like it washed. I greatly appreciate that. More

by 4610HUGO Verified Customer Verified Customer

Helpful 0

Report | Print

everything went wonderfully all of the people: Phil, Lena, nd Cassandra are good people and easy to work with. I am always pleased with how things turn out in the service depart all of the people: Phil, Lena, nd Cassandra are good people and easy to work with. I am always pleased with how things turn out in the service department. More

by jeffwhitmer24 Verified Customer Verified Customer

Helpful 0

Report | Print