"Service with a smile!!"
I am so happy that Service is not dead. Tu is a great person to deal with. No pressure just excellent service. My compliments to Tu and whoever hired him. Great great job.
"Sold my car within an hour"
My family has dealt with Toyota Malan for several years. We had a car we would like took of sold and they gave us a fair value and Brian Moore to care of all the paperwork and make sure we got to subtract within a reasonable amount of time.
"Great service "
They were very helpful in making it an easy process. My wife is happy with her new vehicle. I would recommend them to anyone in the market for a new or used car. Great service.
"Professional, stress free and productive"
Roman Feygelman at Toyota Marin is The Man to see for a used Toyota. I was looking to get one and met him on the lot at Toyota Marin. I was impressed by his knowledge of the inventory and the features and characteristics of each type of vehicle. We settled on a Camry. My wife has driven four Camry's over the past 20 years retiring them when they reached 200,000 miles with me getting her hand-me-down's. I was tired of hand-me-downs. Roman found a Camry I liked. A 2015 -- 26,000 miles.
We went for a ride. Beautiful car. Roman gave me no hype, or anxiety producing BS dialog like "It's not going to be on the lot for long." I appreciated that. Instead the test drive was like cruising with an old buddy from the neighborhood. GREAT STORIES .... but the car sold itself. Roman is a true gentlemen. Gentlemen defined as a man who does not undermine the self-respect of another person. I was treated with respect. I appreciated that very much. Sold. Good job Rome!
Then it was onto the financial paper work with Cathie Badger. Knowledge and accuracy with dealership paper work is a given. But there is also a need for trust as there is a level of intimacy involved with a stranger who has access to your personal and private credit history and income.
Cathie came across as a trust worthy, caring woman who in a few short minutes while going over my paperwork made me feel like I'd know her for years, that she understood me and I felt complete trust and confidence in her integrity .
Driving to the dealership, I did had some trepidation about the experience of buying a used car, fearing slick used car salesmen and shoddy paper work. But my buying experience at Toyota Marin turned out to be the complete opposite of my fears. In the end I got a great car and felt like I made two friends in Roman and Cathie.
I would HIGHLY recommend Toyota Marin and Roman Feygelman and Cathie Badger if you are looking for a quality used car.
"Excellent experience "
Very good experience with Tu when we were first looking and then with Charlie and the sales process. Comfortable, low key and professional. Thank you.
- Electric Car
Toyota Marin had what I was looking for. Everyone there was and remains extremely
helpful. Keith, my sales person, was straight forward and honest, showing us how the car
was priced the way it was. I would definitely go there again for my next car.
"Helpful and professional"
Greg was by the far the most honest and treanparent sales person we came across. We weren’t planning on buying a car but ours was stolen in Santa Rosa. Toyota Marin had what we were looking for and Greg made the process as simple as it can be
"Failed to remove us from trade in reg!"
The dealership failed to remove us as the registered owners on our trade in vehicle! I contacted them and they tried to say I was liable because they wholesaled the vehicle. NOT SO! I will update my review back to the positive experience I originally reported once this is taken care of!
"Easy purchase once again"
We decided to give our Highlander to her daughter. So we are happy to find out the brian moore still works at Toyota Marin. Once again he made the purchase a fairly easy process and save us a lot of time by prepping the paperwork ahead of time.
"Easy transaction "
- Tundra lover
Greg Weiss was a great help for us finding the right tundra. He's patient and knowledgeable when it comes to inventory. I would recommend him and the dealership to everyone.
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