"Dream duo for any car buying experience"
Chance and Shaun were so welcoming from day one, and trust me - I had a stepfather who was a dealer manager for decades and I’ve been around this environment plenty of times. I’ve felt what a lot of women have felt, which was intimidation, confusion, and discomfort at previous dealerships but I didn’t feel a single drop of that at OC Mazda, and the Chance/Shaun combo is the reason why.
From the test drive to driving off the lot, they were consistently in contact and so incredibly prompt in responding to my many questions. I felt looked after, and I felt valued. Thanks so much guys, you are my dream team!
"2nd Mazda from OC Mazda"
Bought my first Mazda from Jim Feinstein at OC Mazda in 2014. OC Mazda offered the most competitive price and the buying process was efficient and pleasant. When it came time to upgrade to a CX-5, I naturally called Jim who provided me a detailed breakdown of the numbers. The day I wanted to purchase the car, Jim was off but set me up with his associate, Chance. Chance was knowledgeable and answered all of my financial and technical questions. OC Mazda was able to offer me what I wanted for my trade and a spectacular deal on the CX-5 I wanted. I couldn't be happier with the customer service, deal, and purchase from OC Mazda. I would recommend them to friends and will come back again when it comes time to upgrade again.
"Great personal service, no drama dealership."
We chose Tustin Mazda because the personal service was non confrontational. Chance Asue, the internet sales advisor at Tustin Mazda was down to earth and extremely helpful. He didn’t try to oversell us, and listened to our needs. In an era of mega dealerships, Tustin Mazda is a refreshing change.
"Why did I wait this long to get a Mazda?"
Chance contacted me after I inquired about information on a Mazda CX-5. He was extremely helpful with getting me consistent and straightforward information for a new lease with multiple options. I actually had already visited the Mazda dealership around my neighborhood but instead decided to drive 45 min to Tustin/OC so I could work with him instead. He took us on a test drive where he was informative and explained all of the different new technologies prior to me getting behind the wheel. The rest of the team at this place is just incredible all around and I am so happy with my new car! Chance was knowledgeable, patient not pushy & overall my husband and I had an amazing experience. 10/10 we will be back.
Chance was so friendly and helpful I couldn’t have asked for a better experience. He really put me at ease and didn’t pressure me at all. I love driving my Mazda 3!
"Not your typical car dealership"
This has been the best car dealership I have been to by far. They are personal, friendly, and above all else wanting what is best for you. Chance, has been a fantastic help in helping me find a car for my budget. I contacted him in advance and he had all the payments and cars in mind for me as soon as I got to the dealership. He really takes the stress out of leasing and buying a car with his knowledge of the brand and the dedication to his customers.
"Great pricing and service!"
Chance gave me good and straight forward pricing on the internet, quick service in the dealership to complete the transaction. Very happy with my CX-5!!
"Great Experience Again"
Chance was very helpful and patient in helping with the purchase of a new Mazda 3 for my daughter. He was very accommodating in meeting with us on a Sunday morning to finalize the sale. I greatly appreciated his accurate estimate of the out-the-door cost of the car before the contract was prepared. This is the fourth Mazda I have either purchased or leased at Tustin Mazda and always feel comfortable and valued as a customer at this dealership.
"Excellent Customer Service"
We talked to many dealers before we purchased our CX-5. Chance was wonderful to work with and we didn’t feel the pressure like we did from other salespeople. It was the easiest car purchase we’ve had and Chance was very knowledgeable about the car and spent a lot of time making sure we understood the features in our new car. Thank you, Chance!
"Great friendly service, great pricing, no hidden charges. "
I have bought many cars from dealers before. With some dealers, you walk in and can sense the sleazy vibe immediately, but not Tustin Mazda. Omar and Chance are obviously car people. They know their cars very well and they are not pushy. The rest of the staff, including Janell and Lori, are upright, friendly, open , courteous and professional. They really took care of us and treated us like friends. We ended up buying a Mazda 3 Touring at a great price. It was one of the best car shopping experience I have had. Thank you.