Chapin Cole

Dear Fred Anderson Nissan Of Raleigh, the Dealership Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your serv Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your service department. In February of 2024, I purchased a vehicle from your dealership and was initially impressed by the exceptional customer service provided during the sales process. However, I recently encountered an issue with the front brakes of the vehicle, which required replacement in April 2024. During my inquiry about the reason for the brake replacement, I was informed by a very courteous advisor that the brakes scored a 3 on the inspection. This prompted me to delve further into the matter, as I recalled receiving a video of the vehicle's service indicating that the back brakes had been replaced at the time of purchase due to safety concerns, with a score of 2-3. Unfortunately, the front brakes, although close to the danger level, were not replaced during the initial service, leaving me to cover the cost just two months after acquiring the vehicle. While I understand that the vehicle was purchased in a used condition, I believe there should be a certain level of moral responsibility exhibited by the company, especially considering the claims of exceptional service and customer satisfaction. When a part such as brakes comes so close to failure, it raises concerns about the thoroughness of the initial inspection and the transparency of information provided to customers. I am particularly troubled by the potential use of the "As-Is" clause as a means to avoid replacing critical parts that are nearing failure or pose safety risks. Had I been made aware of the brake's condition and near-failure status during the purchase process, I would have been better informed to make a decision about the vehicle or opt for a different option. I recommend that customers ask to review the multiple-point inspection report before finalizing a vehicle purchase to avoid potential issues with faulty or near-failing parts. Unfortunately, the inspection report was not included in my bill of sale, and no disclosure was made regarding the condition of the brakes. I understand that these issues may not be unique to my experience, and I urge the company to review its processes to ensure transparency, accountability, and customer satisfaction. A proactive approach to addressing potential issues before they escalate can enhance the overall customer experience and maintain trust in the brand. Thank you for considering my feedback, and I hope this serves as an opportunity for improvement in the future. Sincerely, Kyla More

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I had a wonderful buying experience at this dealership. The representative and financial manager that handle my account provided excellent service. The representative and financial manager that handle my account provided excellent service. More

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The nissan pathfinder we got was limited edition and we love it. Would not trade it for any other. love it. Would not trade it for any other. More

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Everyone was very nice and we felt comfortable and relaxed with our purchase. Our salesman was very informantable about vehicle we purchased. I would recommend Fred Anderson Nissan to anyone wanting t relaxed with our purchase. Our salesman was very informantable about vehicle we purchased. I would recommend Fred Anderson Nissan to anyone wanting to purchase a new or used vehicle in this stress free environment. More

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Visiting this dealership over the years and watching a consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past 7 years all of my service appointments have cost me a minimum of 3 hours per trip, today it was 8.5 hours, just for a battery replacement. Of course they don't communicate or provide any updates at all, even when they take your mechanic off of your car to work on a different one, it would have been nice to know that up front! Sitting in a waiting room chair for 8.5 hours with no idea of the status of my car is stressful enough, I shouldn't have to chase someone down for an answer, only to be told they prefer to communicate via text. I thought car dealerships were all about face to face relationships? And at the end of this painful shift I find out all of this was for a battery replacement, even worse they tell me it could have been done sooner if they knew it was a battery replacement, really?? 3 batteries in 3.5 years from Fred Anderson, why would I expect a bad battery only after 1 year? I lived in MN, batteries lasted 5 years on average, in below zero weather!! And isn't the point of a service appointment for them to diagnose the issue, not me.... Finally I get my car back, thinking after all of these battery issues some of the cost would be covered by battery warranty, not quite. Not only do they tell me the warranty is shy by a few months, they suggest I could wait up to another 2 hours for them to see if Nissan would cover it. Stick a fork in me, I'm done! I have given this dealership many years of loyalty, there used to be a time when that meant something. There also used to be a time when customer service was a priority. The customer deserves better!!! In all actuality this is a 1 star experience, but I do give credit for loyal work. More

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I complete the sale by phone. The sales associate and manager were great to work with and I enjoyed doing business with them. The sales associate and manager were great to work with and I enjoyed doing business with them. More

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Finance Manager Malcolm Burke's professionalism and friendly customer service had 100% to do with my stopping by and purchasing on the same day. Malcolm introduced me to my Salesman, Sam Rouphael, that friendly customer service had 100% to do with my stopping by and purchasing on the same day. Malcolm introduced me to my Salesman, Sam Rouphael, that ensured I was a very satisfied customer. Chuck W. More

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Fred Anderson thank you so much for the amazing help with pick the perfect car for me and my family! Very friendly and extremely supportive. pick the perfect car for me and my family! Very friendly and extremely supportive. More

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Terrible customer service. Rude. They were only good when I was purchasing. After that it was down hill. I will never purchase or lease a car from them ever again. Rude. They were only good when I was purchasing. After that it was down hill. I will never purchase or lease a car from them ever again. More

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Great service on 10/19… I purchase a new vehicles in and out less then 5hrs.. My sales representative Derak Taylor made sure it didn’t take all day. out less then 5hrs.. My sales representative Derak Taylor made sure it didn’t take all day. More

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