Chapman Volkswagen Scottsdale
Scottsdale, AZ
381 Reviews of Chapman Volkswagen Scottsdale
Ty in Service was great to work with. Communicated very honestly and clearly. I was always aware of the status of my vehicle. The technician that posted the video on the inspection did Communicated very honestly and clearly. I was always aware of the status of my vehicle. The technician that posted the video on the inspection did a great job, the audio portion was very difficult to hear. To much background noise. More
Courteous, efficient staff. I was able to schedule an appointment right away. The staff kept me informed and were very thorough. They explained everything very well. I am extre I was able to schedule an appointment right away. The staff kept me informed and were very thorough. They explained everything very well. I am extremely pleased with the service provided. More
Had four new tires put in VW Jetta the end of October. Slow leak in the right rear and tire was replaced. Appreciated the video of all tires and the area underneath car. Extremely pleased. Slow leak in the right rear and tire was replaced. Appreciated the video of all tires and the area underneath car. Extremely pleased. More
Chapman always exceeds my expectations. My usual service advisor, Alex Hooten, makes the entire process smooth and answers any and all questions I have. Truly, he’s the reason I keep return My usual service advisor, Alex Hooten, makes the entire process smooth and answers any and all questions I have. Truly, he’s the reason I keep returning. I know I can trust him to give me quality service and not lie about what’s going on with my vehicles. More
Manny was excellent. A big help. He got me an appointment right away. Was clear with expectations. Delivered all as promised. A big help. He got me an appointment right away. Was clear with expectations. Delivered all as promised. More
I’ve been going here for a few years now and for the most part have had a good experience. I say “most part” because on 3 different occasions I’ve gone in because my coolant level was low. I’m no mechanic bu part have had a good experience. I say “most part” because on 3 different occasions I’ve gone in because my coolant level was low. I’m no mechanic but I did mention “I might have a coolant leak” of course the men that topped off my coolant tried to make me feel like an idiot and say “this is normal” ha! Well I recently just went in for an oil change and Thomas was my service advisor. He was wonderful, extremely nice, and made sure all my concerns were looked into. Thomas kept me updated about my car and come to find out there was a coolant leak…very thankful for him!! I will definitely be requesting Thomas to be my service advisor moving forward!! I highly recommend for anyone to do the same!! Thanks again Thomas! More