Staff was courteous and assisted me as soon as I drove into the service area. Charisse was friendly and respectful to me. She was knowleddgeable about why I was there. I would recommend her highly.
"the place to be :D "
First of all Miss Charisse was super nice to me! Helped me right away very nice and took my nervousness away! Im grateful she was the one to help me and get what my truck needed done! I will definitely be coming back and you should too! :D
- Unhappy customer
I made an appointment for an oil change. I got there 20 minutes early and had to wait in a long line. I told the guy I had an appointment and was told that’s only to speak with someone not to do the work. They told me about a two hour wait i decided to stay. After two hours passed I spoke with the rep and made many recommendations I declined. He then said you have a nail in your rear tire. I said alright go ahead and repair. I asked how long would it take and they said as fast as the mechanic can fix it. I didn’t get my car until another 1.5 hours. Almost 4 hours for an oil change and a nail in my tire. Wow what a joke. Never using this place again. I could’ve done the work myself in 30 minutes. Plus I didn’t get a receipt for the work done.
"Multiple attemps to correct faulty part"
Charisse continued to correct a body molding that leaked due to our hot summers. My truck was only three years old. I have had it for two. The part is a special order, taking weeks to get in. Each time it was replaced, I would pick it up, only to point out the distorted, warped rubber molding (From windshield to back window, roofline above the doors.). The extreme temperatures caused the rubber to warp. Both Charisse and the mechanic (Oscar?), continued to support my concerns, as rain continued to get into the cab via the A pillar. Three special order requests and four months of waiting, I do not get water dripping onto my legs when it rains. Charisse worked with Dodge, Chrsler, Ram's office out of Chicago, to ensure I got this faulty issue resolved. Thank you Charisse and Oscar, for both your patience and dedication.
Other Employees Tagged:
"Aftermarket paint warranty"
- Used Car Customer
Charisse did an excellent job at making sure that a paint issue on my used Mazda 3 that I purchased from this dealership was taken care of. She took a great lead on making sure I would be satisfied with the end result.
Great service, I received a ride to work and was picked up when my vehicle was ready. Charisse is outstanding, personable and professional. Thank you!
"Charrise- Best Service Advisor "
If you ever need to get work done on your car, you should ask for Charrise! She is the Best!! She makes sure that your vehice is getting worked on & finished in a timely manner! Kuddos & Thanks for everyone at San Antonio Dodge Chrysler Jeep Ram!
I purchased my Jeep at San Antonio Dodge and I had a rocky start with them but when I found my service advisor , Charisse Johns, she made everything better. It’s because of her, I continue to go to San Antonio Dodge and to be honest, their staff is respectful and do a good job.
"Service Dept Manager was great but Mechanic needs training"
Charisse was my Service Department manager and she was great. The mechanic......not so much.
I don't know who the mechanic was that actually did the work but s/he needs training. After the initial warranty work to fix the shift mechanism, the mechanic overtightened and stripped the screws on the steering column shroud leaving the shroud unusable. Instead of telling me of their mistake and handling it on the spot, they allowed me to take the vehicle. When I discovered the mistake, I called Charisse who was great in getting it fixed but it cost me two additional trips into the dealership and lost time.
"Fix factory recall items 2014 Ram"
Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spent 15 minutes walking the entire lot looking for my truck. I didn’t know where Tony went until another employee pointed out his workspace. I asked him where my truck was. He walked back to the service bays and drove it up to me (???!!!). He apologized and said, “Well, at least you got a workout.” I was angered by his comment but bit my tongue and just left the lot. Can’t complain about the service, but that comment (???!!!). You may also want to speak to the employees who work the inside checkout/pay counter near the waiting area. They were speaking loudly about customers, some who were sitting in the nearby waiting area. I heard every word clearly over the TVs. Seemed a less than professional behavior at any time, but much more so with customers within earshot...