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Charles Cannon
Charles Cannon, SALES, BMW of West Houston
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Charles Cannon

SALES

BMW of West Houston

20822 Katy Freeway
Katy, TX 77449

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2 Reviews of Charles Cannon

April 28, 2018

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"UNPROFESSIONAL."

- prettygirl123

Was treated very badly here after purchasing a 3 series from them 2 months ago. I normally don't go to this location but today I wanted to test out how much better service was here. Refused to give me the service I asked for. Tried to talk me out of it by saying there's a very long wait time. After I insisted on waiting they tried to come up and start telling you their policy don't allow them to do this or that....UMM WHAT? What is the point of purchasing a car with warranty from them then? Manager was just as useless and brainless as them. Seriously all the people here are rude and don't know a lick about CUSTOMER SERVICE. I hope they all get replaced by more competent staff. Until then I am staying far away from this place.

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No

Other Employees Tagged: Belinda "Linda" (Old Nasty B#tch), Receptionist (Dumb Hag)

October 06, 2017

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"Deceptive dealer; sold a previously damaged vehicle"

- oecyrb

I purchased a CPO (certified pre-owned) BMW 335i from this dealer in the Spring of 2015. The car had a clear Carfax, it seemed in great condition. It had a warrant for 100k miles, or 6 total years from the in-service date. It was my 5th BMW that I purchased. Overall, I loved the car. Fast forward to this fall (2017), when I'm trying to sell this car. Buyers weren't interested in the car, so I got it appraised at a BMW dealer near me. It came back worth $8,000 trade-in, which really surprised me. I purchased it for over $37,000 just two years prior. The dealer explained that it had multiple airbag deployments. I was confused, as I had been in one accident myself, so I purchased a Carfax. It showed the previous owner was a lease, and it had an airbag deployment and accident during that ownership. This means that the car should never have been sold to me as a CPO, as airbag deployments on a Carfax mean the dealership has to sell the car at an auction. So, the car was sold for at least $10,000 more than it should have, and it should have not been a CPO. The dealership now wants to "appraise and buy back" my car, but I don't trust them at all.

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