They have great staff this my go to dealer for service on all the toyotas we own and some not toyota never had a bad experince here
Excellent! Great dealership and the advisors are awesome to work with. Perform the service on time and within the estimate provided. Also well kept and clean customer seating area. Thanks, RAVI
"Oil line bursted. Towed in"
- Mr Gadget
Very helpful but theyre super busy. Good prices. Now uses lyft to pick you up.
Mad at Toyota for not paying for defectt repair, it was a critical oil line. Said warrantg expired. Thats why one star reduction
"Fast and great service. Will come back again."
Service advisor was very attentive to the problems I had to address. Next day follow up and was finished next day. Will definitely come back in the near future or refer a family or friend.
Experience much more than expected and fantastic customer service all the way through. Service Charles kept me informed and made sure I was happy with my service all around.
"Not impressed!! However Charles in service was AWESOME"
My overall service was horrible, when I returned to complete my work, I received Charles in the service dept. He was pleasant, unlike all others. TY!
Other Employees Tagged:
"Outstanding effort "
Needed to arrange servicing for my truck for its 20K maintenance check and for fixing a recall notice I had received recently. I called the Service Center in Elk Grove and the person who responded was friendly and knowledgeable about my circumstances. She quickly helped me set an appointment.
On the day before the appointment I was able to drop off my truck with the service rep, Charles. Once I identified myself, he too was knowledgeable about my situation and he quickly checked in my truck. The place was very crowed so I did have a short 5 minute wait. Shortly after I left, I received a text from Charles thanking me, and leaving his phone number, for using Elk Grove Toyota.
I received a text message the next day notifying me my truck was ready for pick up. I called in and noted I needed a ride to get there. They transferred my call to their ride concierge service who arranged for someone from Lyft to pick me up and drop me off at the dealership.
I spoke to someone at the service payment desk who sent me to Charles, my service rep, and arranged for my truck to be brought up. Charles explained everything that had been taken care of, ending with they washed my truck. Also since my truck was under warranty there was no cost. I hopped into my truck and headed out in less than 20 minutes.
I have to say, overall, that was one of the easiest, friendliest, least stressful circumstances for having my truck worked on. But here’s the thing this has happened every time I have brought in my truck. So I give kudos to the service staff at Elk Grove Toyota and an enormous shout out to my service rep, Charles!
"Brake repair and oil change"
Excellent friendly service. Pleased with the work completed on my Sienna MiniVan. No waiting time when I brought my car in for service, and received a text when my car was ready to pick up.
Charles was excellent service representative. Asked all the right questions and make suggestions on the care of my car. He was very friendly and helpful.
"Charles Makes all the difference..."
I continue to bring my vehicle here, just because of Charles Linck. He makes sure he understands what I want and I understand what needs to be done, calls with updates, and provides accurate timelines. I don't even drive a Toyota, but he still has the perfect technicians take care of the car and make sure I'm safe for lengthy commutes. Thanks, Charles! I hope your boss realizes how valuable you are to their business reputation.
"Very happy with customer service and efficiency "
I live an hour away but choose to come to this Toyota specifically for the customer service. The service employees here are always so welcoming and are very knowledgeable about the best care/service for your car. They keep me updated about any problems they found and they really go the extra mile to build trust and loyalty with their customers. Thank you so much for all your hard work and kindness!