Charles Washington

Charles did not deliver on his word, as there were a couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat bu couple of unexpected "surprises" on the purchase date. This is all after clear, written communication leading up to today. There will be no repeat business with him. This is the stuff consumers dread and why stereotypes exist for car salesmen. More

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After going to another Lexus dealership, I ended up at Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purcha Hennessy Lexus of Gwinnett. I did purchase a 2023 Lexus RX350. It was not all bad (hence 2 stars); however, it was absolutely not an excellent purchasing experience overall. There was poor communication and some less than forthcoming tactics just to get the sell. Among other things, one gripe I have is that I was never told I would receive only one key until the car arrived and I had to ask where my second key was (EVERY new car I’ve purchased has two keys); the salesman claimed another key would be available in a month or two and there would a message in the car advising the key is available?? I was charged for nitrogen but I’m not certain nitrogen was added since there aren’t green valves stems that normally indicate nitrogen. The power trunk kick sensor is not properly working, which I mentioned to the salesman as I reviewed the car when I picked it up, but he blew it off as it being temperamental. Well the issue is still happening and now I need to take the car in, but I’ll probably go to another dealership for service since I don’t trust what they do/say now. It is true this dealership tries to tack on thousands of dollars of add-ons, but you can have them removed. For instance, the finance manager tried to lie and tell me I had to pay for some type of gps/lojack tracking device since it was already installed based on the dealership having theft issues, but my car hadn’t even arrived from manufacturing yet. Lexus doesn’t add that, the dealership does, so I pushed back and had it taken off. As for other add ons, I didn’t get any of that. With ceramic coating and window tint, you can literally go down the street to EZ Auto Spa and have all that done with exceptional service and quality at a lower price. Based on my experience, I would not recommend this dealership. More

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We can't speak highly enough of our experience with Charles Washington at Hennessy Lexus of Gwinnett! He made us feel valued and important by spending as much time as we needed while making our decisio Charles Washington at Hennessy Lexus of Gwinnett! He made us feel valued and important by spending as much time as we needed while making our decision. He answered every question with expert advice and went out of his way to make sure we understood everything about our new car, from the cost breakdown to how the car works with all the bells and whistles. He is genuine and trustworthy, and an all-around great guy! It was our joy and pleasure doing business with him and we will gladly recommend him to everyone we know! Mitch & Jill Blair More

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