Charlie Marquez | Page 2

Tim cx-5 Frank and Charlie here were great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking Frank and Charlie here were great to work with. No pressure, and a very good experience over all. I would recommend this dealership to any one looking for a Mazda or a lincoln More

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Good experience Our experience with Irwin was pleasant. They met the Edmunds price, they spent plenty of time with us on the the test drive of the Mazda CX-5 and Wyne Our experience with Irwin was pleasant. They met the Edmunds price, they spent plenty of time with us on the the test drive of the Mazda CX-5 and Wyne was professional, easy going. More

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Repeat customer This was our family’s second purchase at Irwin. Jeff immediately met us in the lot, got me in the exact car I was interested in and 24 hours later, i This was our family’s second purchase at Irwin. Jeff immediately met us in the lot, got me in the exact car I was interested in and 24 hours later, it’s home in my garage. All interactions were professional, informative and left me 100% satisfied with my experience. More

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Nothing Out There To Compare It to. First walked in, and was greeted. Jonathan introduced himself and was very knowledgable about the CX 3 and the CX 5. Took both of the cars for a test First walked in, and was greeted. Jonathan introduced himself and was very knowledgable about the CX 3 and the CX 5. Took both of the cars for a test drive, and Jonathan answered many of our questions. At one point I asked if he was in the maintenance department as the element of car buying at his dealership was missing one very annoying thing-High pressure selling!He knew way too much about these vehicles. He was our salesman, and ever so patient. There was zero pressure! I have been to 7 other dealers in the past week and this dealership and salesman were strangely unique. It was like I was visiting a friend, we spoke of cars, more cars and many other topics. We met with Carlos the GM, and he was just as low key and patient as our salesman. Avery nice, warm and caring individual. the game of running back and forth to get numbers from the manager was not played here, what a relief. So sick of the "I'll take your offer to my manager, and be right back..." game. That game did not exist at Irwin Mazda! I was happy with the vehicle, the price and most importantly the way I was treated here, without the pressure! The other dealers need to take lessons from the expert, Irwin Mazda you are amazing! More

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great overall experience no pushy sales pople here. gwen did a trenendous job and had a ton of patience dealing with the myriad of changes and questions that i had. after a no pushy sales pople here. gwen did a trenendous job and had a ton of patience dealing with the myriad of changes and questions that i had. after a fair amount of research, i do think i got a good deal on a used CX5 More

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Great experience on the purchase of my new car. Walked onto the lot and was greeted by Gwen. She was knowledgeable about the vehicle & the options available. No hi on the purchase of my new car. Walked onto the lot and was greeted by Gwen. She was knowledgeable about the vehicle & the options available. No high pressure sales - it was truly an enjoyable experience. Everyone I have encountered at the dealership is friendly. Had an automatic start installed a few weeks after the purchase & the staff in the service department were patient, accommodating and also a pleasure to deal with. I love my new car! I'm so happy I made the trip to Freehold! Thank you More

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No More Cary Buying Anxiety I always dreaded car buying due to pushy sales people and the time involved. I made one phone call on a Saturday afternoon and spoke to Gwen Gainfort I always dreaded car buying due to pushy sales people and the time involved. I made one phone call on a Saturday afternoon and spoke to Gwen Gainfort at Irwin Mazda, later that afternoon, I drove out of their lot with my new car. Gwen was helpful, knowledgeable, and made the whole experience enjoyable. I also had the pleasure of dealing with Charlie Marquez for financing. He explained every step of the process and got me financed with a great rate in less than an hour. This truly was a perfect car buying experience! More

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Terrific car buying experience. We were really impressed with our experience at Irwin Mazda. We have never had such an easy car-buying experience. Our salesperson, Jeff, was such a We were really impressed with our experience at Irwin Mazda. We have never had such an easy car-buying experience. Our salesperson, Jeff, was such a pleasure to work with. He was very informative but laid-back in his approach, and we never felt harassed or hounded like we have at other dealerships. When it came time to pick up the car, Charlie was a great finance person to work with. He was so prepared and organized and had everything ready for us, and we were in and out very quickly. Neither Jeff nor Charlie tried to oversell us on things we didn't want or need. Jeff even made sure he filled up the tank for us so that we were leaving with a full tank of gas! Overall, a great experience and we would absolutely recommend Irwin Mazda to family and friends. More

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Customer service I was walking the lot, trying to decide on what color to get if I bought a new CX5. Gwen met me outside, and never made me felt stalked as usual car s I was walking the lot, trying to decide on what color to get if I bought a new CX5. Gwen met me outside, and never made me felt stalked as usual car sales people do. I was offered a test drive without asking. After the drive, I was introduced to the general manager ( Carlos ) He thanked me for coming in and said if I needed any additional information, he would be glad to help. I got up front pricing, with out Gwen going back and forth to get me the best "deal". I bought the vehicle the same day. I met with Charlie ( finance ) He explained every piece of paper that I was signing, and offered options for the protection of my vehicle, not jut pushing their specials. I did not purchase my vehicle from a dealer, but rather joined their family. This level of service is rare to find anymore. Want it, go visit my friends at Irwin Mazda. More

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Best Customer service sales experience. Gwen was friendly and knowledgeable. She completed the entire sales process flawlessly. I will be happy to recommend Gwen to anyone. And of course Gwen was friendly and knowledgeable. She completed the entire sales process flawlessly. I will be happy to recommend Gwen to anyone. And of course Mazda Freehold is my go to auto dealer going forward. ..! More

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