Chase Butler

I had purchased a new 4runner from out of state at the end of December and received a temporary tag that was good for 2 months. Five weeks after the purchase, I called my salesman, Chase Butler, to make end of December and received a temporary tag that was good for 2 months. Five weeks after the purchase, I called my salesman, Chase Butler, to make sure the paperwork was in order and that I would receive my plates before the temporary tag expired. He assured me that if there was a problem, he would have heard by then but he said he would look into it and get back to me. He never did, and a couple of days later, we heard from the title dept that there was a problem with the paperwork and that they needed a copy of our drivers license to resolve the issue. I tried to follow up with the title dept to confirm receipt of the copy of license - no response. I attempted to contact my salesman by text and phone - no response. Desperate, I contacted Ms. Paula DiGiacomo. I explained the situation to her and she said she would contact the title department to see what was going on and would get back to me the next day. True to her word, she contacted me the following morning, to inform me that the plates were being overnighted and provided me the Fedex tracking number. Thank you Paula for your professionalism! You are an asset to Conicelli and customers like me appreciate what you do. I hope you are recognized for your outstanding customer service! More

Helpful 0

Report | Print

Manager was wonderful and introduced Chase. Chase did an excellent job with me as I changed my color choice 3 times. he was a gentleman and totally professional. Thanks for the great service. M Chase did an excellent job with me as I changed my color choice 3 times. he was a gentleman and totally professional. Thanks for the great service. My car came in before time promised. More

Helpful 0

Report | Print

Chase was fantastic and a pleasure to work with even when we caught him off guard we caught him off guard More

Helpful 0

Report | Print

Chase Butler went above and beyond to take care of all of the insurance and other requirements, and guided me through the buying experience. There were no new Corollas available, so I bought a lovely used o the insurance and other requirements, and guided me through the buying experience. There were no new Corollas available, so I bought a lovely used one. He worked with me for almost eight hours! until everything was completed. He was pleasant and very helpful. More

Helpful 0

Report | Print

Personally responded to our concerns and immediately resolved the issue. We are completely satisfied with the customer service and our new Venza. resolved the issue. We are completely satisfied with the customer service and our new Venza. More

Helpful 0

Report | Print

Purchased new 48K vehicle,floor mats not included and not offered complimentary after our request offered complimentary after our request More

Helpful 1

Report | Print

I’m very grateful that I was able to get into a car that I’m satisfied with! Thanks to Chase Butler for his outstanding work in helping me through this journey! I’m satisfied with! Thanks to Chase Butler for his outstanding work in helping me through this journey! More

Helpful 0

Report | Print

It IS a nice place to do business! Everyone is friendly and accommodating and want you to leave satisfied. Everyone is friendly and accommodating and want you to leave satisfied. More

Helpful 0

Report | Print

I experienced exceptional service from Chase, loved his demeanour and customer centricity from our very first conversation. Thanks so much Chase for “listening” and for your refreshing character. Definitel demeanour and customer centricity from our very first conversation. Thanks so much Chase for “listening” and for your refreshing character. Definitely would recommend you to family and friends!! Appreciate you!! More

Helpful 0

Report | Print

Seemed straightforward enough although pretty pushy with upselling warranties, especially when the “accountant” asks you to sign some papers, but it’s really another high-pressure sales pitch. Both salespeo upselling warranties, especially when the “accountant” asks you to sign some papers, but it’s really another high-pressure sales pitch. Both salespeople were kind though, especially Chase. More

Helpful 0

Report | Print