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Arlington Acura in Palatine

Palatine, IL

4.7
1,651 Reviews

1275 E Dundee Rd

Palatine, IL

60074

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1,651 Reviews of Arlington Acura in Palatine

April 10, 2024

Work was done as expected. Car was done when Mark said it would be and everything functions as you would expect after this kind of service visit. More

by Frank C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
April 10, 2024

The service team is exceptional—attentive, helpful, clear when explaining service options and costs. Really appreciate it. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi, Brianna Modugno
April 05, 2024

Very Organize service department I'm going there again all employees are friendly and experienced More

by cdilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
March 23, 2024

Great Dealership. very honest and professional people. no time wasting, pleasure to do business with. A++ experience. More

by Pete
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ideen Ghaffari, Scott Mattran, Gene Shenkman
March 22, 2024

Car price $16900. 00 offered to pay cash price jumped to 23k Scott Mattran wanted me to finance but when I told him I’ll pay cash got real upset spent more time at fron More

by Chinoirene7887
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ideen Ghaffari, Agron Useini, Adrian Pawlikowski, Scott Mattran, David Pasula, Gene Shenkman, Adam Grubbs, Mike Gargano
Mar 22, 2024 -

Chinoirene7887 responded

Can’t believe I offered to pay cash for vehicle and came home with nothing still can’t make sense of how a dealership is suppose to sell cars yet I have no vehicle and was ready to pay 16k cash Scott Mattran and his team wanted me to finance a car and pay 38k plus 5k down total was 43k then I said what if I pay 8k down the finance came back to 30k plus 8 k down total 38k got there at 11am left at 1:30pm never attended me or negotiated with me they kept huddling majority of the time at front desk were all the plotting and gouging occurs final cash offer they wanted me to pay was 22+k price of Tesla s with online price of 16900.00 if anyone has experienced these tactics please notify ftc (Federal Trade Commission )

March 21, 2024

Steve was great, went above and beyond to take care of me and my Acura. He anticipated my questions and explained why I needed some items and not others at this time. Always felt I was in good hands, he even More

by dhz56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Farmandi
March 02, 2024

Roger was friendly and clear about what work needed to be done. I trusted his advice on what needed to be done and what could wait until my next visit. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Blanton
February 21, 2024

Mark has been my service advisor for many years and he consistently provides exceptional service. More

by FrankM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Neitzke
February 17, 2024

I had a fantastic experience with Jhonu Pulido at the dealership. His customer service was exceptional, and he went above and beyond to ensure I found the right vehicle. I highly recommend them!" More

by steeva1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jhony Pulido
February 03, 2024

I had a fantastic experience buying my 2024 MDX from Arlington Acura! Sam Dibashi was very helpful and professional in helping me choose the right car for my needs and working out a great deal with the More

by stramfam
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samuel Dibashi, Gene Shenkman
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