Chelsea Rowlands
Chelsea Rowlands at Kia Country of Charleston
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Chelsea Rowlands | Page 2

Service Consultant

Kia Country of Charleston

2361 Savannah Highway
Charleston, SC 29414

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4.4
162 Reviews

I have been with Kia since 2006. I enjoy helping customers and seeing them leave the dealership happy and with a smile. In my free time, I enjoy spending time with my pets, going to the beach, and traveling.

Dealership Experience

18 yrs, 3 mos

Industry Experience

20 yrs, 4 mos

Employee Video

4.4

162 Reviews

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162 Reviews of Chelsea Rowlands

February 14, 2024

Dealership Rating
Employee Rating

They literally left their oil and dirt stains all over my car. They charged me for a condenser and radiator and told me they would warranty the engine if I didn't replace them. They had to find some way to c More

by wootencristell
Recommend Dealer
No

Other Employees Tagged: Chelsea Rowlands

Feb 19, 2024

Kia Country of Charleston responded

Hi Cristell, unfortunately with the state of the vehicle damage in the front, there was no way to replace the engine without also replacing the radiator support, radiator, and condenser. Our Service Director inspected the vehicle before you were called to ensure this was the proper diagnosis. We would not have replaced those parts if they didn't need it.

February 08, 2024

Dealership Rating
Employee Rating

It was good until they tried to charge me for an extra 1/2hour labor cost to replace a faulty spark plug that they installed earlier. They should have checked it before installing. More

by gsort
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Rowlands

Feb 12, 2024

Kia Country of Charleston responded

Thank you for doing business with us. Sorry to hear that everything didn't go quite as expected, please give us a call if you'd like to discuss this further.

February 01, 2024

Dealership Rating
Employee Rating

Always a great experience at Kia Country! I especially appreciate the communication - it is timely and courteous. I'm never left wondering 'what's going on with my car?' Chelsea at the desk i More

by lucianaspin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2024

Kia Country of Charleston responded

Thank you so much for your kind words about Kia Country and Chelsea :) She works incredibly hard alongside the rest of our team and are grateful to customers like you every day!

January 26, 2024

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Employee Rating

Great service team and fast service Thanks always give information about your next service appointment and what you might need to have done More

by mpwilliam951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Kia Country of Charleston responded

Thank you so much for choosing to service with us at Kia Country! We appreciate you and your business :)

January 25, 2024

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Excellent Attitude is good Saturday they are very helpful Wouldn’t go nowhere else I would even go and buy another car there More

by dbrown53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Kia Country of Charleston responded

Thank you so much for continuing to support Kia Country :) We appreciate you!

January 20, 2024

Dealership Rating
Employee Rating

Excellent service, completely satisfied Old battery was removed, new battery installed and car was washed. More

by AACOAXUM2012
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Rowlands

Jan 25, 2024

Kia Country of Charleston responded

Thank you for choosing to service with us, we appreciate you and your business :)

January 19, 2024

Dealership Rating
Employee Rating

Get my car in and serviced quickly and if need a loaner to get back and forth to work, always available More

by TTHEREF
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Rowlands

Jan 22, 2024

Kia Country of Charleston responded

Thank you for choosing Kia Country of Charleston and sharing your experience with us :)

January 19, 2024

Dealership Rating
Employee Rating

I bought my car there 7 1/2 years ago. I love my KIA Forte. Everyone there is nice and I always get in and out within an hour on my oil changes. More

by Peggylow8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2024

Kia Country of Charleston responded

Thank you for continuing to allow us the pleasure of your business. We appreciate you more than you could know.

January 17, 2024

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Employee Rating

The absolutely worst dealership and that foreman Eric Dambaugh needs to be replaced. He was rude and he did not care about the service I was receiving. I told him that I would be calling someone about More

by scolson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Beutler

Jan 19, 2024

Kia Country of Charleston responded

We're very sorry that you felt like you had a poor service experience. We did everything we possibly could to make you happy and make sure your car was running efficiently.

Jan 20, 2024

scolson00 responded

To say that I had a very poor service experience is an understatement and no I do not agree everything was done to fix my car and all I wanted to make me happy was my car FIXED. I went to the dealership on Wednesday and was told 3 codes showed up and one needed to be fixed which was the coils I said replace all 4. I waited 4 fours for it to be fixed and almost 800 I did not get home before my Kia was doing the same thing I took it to the dealership to be fixed. I called they said to bring it back the next day which was Thursday. I went back Thursday and they said there a different code that needs to be fixed. One that “suppose” to not show up the previous day. After waiting about 3 hours I was walked to my vehicle by Eric Hamburg’s and asked him did I even need to replace my coils on Wednesday he said that he could not say for sure. Now Friday my husband drove the vehicle to work and when he was leaving after working the car would not start. Now I had to go to where his job was and get him. I called the Kia dealership then was told to call the tow company they said to use to have my Kia towed to the dealership. I asked for a vehicle to drive until they could fix mine but was rudely told by Eric bamburgh he had a lot of people needed a vehicle and nothing he could do for me. I told him that I would be calling someone about this and he said go ahead call whoever I wanted to he did not care. To talk to a customer like he did me was very unprofessional. Then I had to go back Saturday to get my Kia and pray that it was fixed and not another problem popped up on it. I live a hour away from the Kia dealership so after Wednesday, Thursday, Friday and Saturday of driving back and forth I was extremely upset and out of 800 I’m still not certain I needed to spend. They did not care about how far I had to drive or the time I spent getting there. Or the time I had to wait thinking my car was being fixed. I trusted them to tell me what was wrong with my vehicle and all the times I went there for oil changes and them telling me I needed certain things that now I don’t trust that they told me the truth. My Kia is only three years old and since the Kia supposed to be such a great vehicle and warranty on it I’m yet to agree. Bottom line is I believe I spent 800 I did not need to and thought the Kia dealership on Savannah highway could be trust.

January 17, 2024

Dealership Rating
Employee Rating

It was a long wait, but all services were completed satisfactorily. Waiting area is comfortable. More

by jncbunch
Recommend Dealer
Yes

Other Employees Tagged: Chelsea Rowlands

Jan 19, 2024

Kia Country of Charleston responded

Sorry to hear the wait was long, we do our best to get people in and out as fast as possible. Thank you for choosing Kia Country of Charleston :)

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