Jerry's Chevrolet of Burleson

Chip Jones the General Manager agreed to sell me their Corvette( at a very lucrative price for them) and after booking my ticket he said he will not sell me the vehicle. Beware of this dealer!! Corvette( at a very lucrative price for them) and after booking my ticket he said he will not sell me the vehicle. Beware of this dealer!! More

Where to start. .. My wife had a nice Nissan Murano and wanted to get something with more room so we traded it in on a Tahoe that Lynn Smith was selling. There were .. My wife had a nice Nissan Murano and wanted to get something with more room so we traded it in on a Tahoe that Lynn Smith was selling. There were a few things that needed to be addressed that they fixed such as an exhaust leak, trim pieces that were coming off and a steering issue. Less than 24 hours after driving it off of the lot, the check engine light came on, the vehicle became stuck in overheat mode and ran the electric fans on full speed even after the vehicle was turned off. We left our sons birthday party and drove straight to the dealership to ask them what could be done since we had literally done the paperwork the day before. The gentleman that was helping us was going back and forth to the manager yet the manager never once came to talk to us, instead he said that we could trade it in on a newer one and be upside down thousands of dollars. I understand that the vehicle is not new and will have problems. I can not prove that they disconnected the battery so that the computer would reset the fans to not come on for a short amount of time which I learned because I had to do that when they came on and it wouldn't come back on for a day or so. I then replaced the thermostat, O2 sensor and charged the A/C multiple times. The gentleman that helped us or at least tried to has since went to work elsewhere due partially to the way that this was handled (No fault to him at all). You would think that a smaller dealership in Burleson would take more pride in it's "small town" and have managers that would come talk to the people to resolve an issue rather than sending a guy back and forth to say that we could buy a newer vehicle and spend another $300-$400 a month and for what, to get another vehicle that would be patched up good enough to sell quick and be followed up with less than what I would consider customer service? Not to mention the license plates have been in their office and when we called they blamed it on the guy that had quit shortly after we purchased this patched up Tahoe. I feel bad for the people that have to sell the cars for them because this is not a place that puts family first. - Daniel Estes Jr. 2015 Tahoe More

Caught too far from home and unable to charge our EV. Closing time but took us in and tried to charge. Determined we needed more diagnostics - so Dennis drove us across the hwy to Cracker Barrell where Closing time but took us in and tried to charge. Determined we needed more diagnostics - so Dennis drove us across the hwy to Cracker Barrell where our daughter was able to pick us up. By 8:30 am the next morning they had updated the software and had us charging! Empathetic and helpful even at the end of a long day. Thank you! More

I tried to contact Lynn Service about my small Airstream Motorhome on a Workhorse P32 chassis and cannot get an answer. Amy contacted me via email and told me to call Service. I am handicapped (no hearing) Motorhome on a Workhorse P32 chassis and cannot get an answer. Amy contacted me via email and told me to call Service. I am handicapped (no hearing) so this does not help me. I contacted her several times without any response. More

Two months ago, I had an oil change and new wiper blades installed. This morning, one of the wiper blades literally disintegrated. I called the Service department and talked with Julie. she set me up to installed. This morning, one of the wiper blades literally disintegrated. I called the Service department and talked with Julie. she set me up to meet the service manager Dennis who look it over. He handed me off to Kyle who quickly swapped them out and had me on my way. It’s service like that which will keep me coming back. Great job, folks. More

The Best Staff in TEXAS! Great, competent managers and customer service! Very Dependable and efficient! Great, competent managers and customer service! Very Dependable and efficient! More

Highly recommend! They were fast, friendly and worked with my budget. My car looked pretty practically new.Fantastic service overall. They were fast, friendly and worked with my budget. My car looked pretty practically new.Fantastic service overall. More

Great experience considering our brand new suburban died. The vehicle was picked up quickly and was in a couple of days. Just wish loaner vehicles were more available. The vehicle was picked up quickly and was in a couple of days. Just wish loaner vehicles were more available. More