"Great car, Great price, Unparalleled customer service"
I recently had to buy a car, and I wanted a used car. I'd bought two cars before, at two other dealerships, but my experience at Flemington was *far and away* the best of the three. Their customer service is phenomenal. It's really mind-blowing how good they are at customer service. The short version is that I bought a great used car at a great price, with incredible service. The long version is below. It's worth a read, because it really highlights how hard Flemington works to help their customers.
My budget was driven by what insurance paid and what I had saved. For reference, I live down by Philadelphia, but I am originally from north of Flemington, and my family still lives there. Luckily, my mom happened to be friends with one of the dealers at Flemington, Jon, and she asked him if the dealership had anything in my price range. He said that they might, and so I came in to check out what they had. To do this, I had to take a train to Trenton, and then my mom picked me up there and drove me to the dealership.
At the dealership, they showed me the car, = and let me test drive it. I took it through its paces and really liked it. It handed well and felt planted and the steering was good and tight. The engine sounded very good too. After we got back, Jon popped the hood so that I could get a good look at the engine, which was clean and well maintained, with the all the belts and wiring and stuff in good condition. There was an light on because it needed a new ABS sensor, but they said that they'd replace it before it got the car.
Afterwards, while discussing the car's price, Carfax, etc., I noticed that my iPhone was about to die. I mentioned this, and someone promptly lent me a charger. I went on my phone and checked to see what the internet had to say about the car I was looking at. It was all good things. Around lunchtime, someone brought in a platter of subs, and Jon kindly waited while I had one for lunch. This really impressed me. After discussing what I had available, they were willing to bring the price down a little bit so that it could fit my budget. I wasn't sure, so I asked if I could go outside and think for a bit. I did, and decided to go for it.
This was a Saturday, and they said that they'd replace the sensor, as well as fix any other things that they noticed needed fixing, and have the car ready by Monday or Tuesday. I said that Tuesday might be an issue because my mom would be busy and couldn't pick me up from the train station in Trenton to get me there. They then offered to have someone from the dealership go down there and pick me up. This blew me away, because Trenton is a 40 minute drive from their dealership, one way, and their employee would have needed to make a round trip of nearly an hour and a half.
On Tuesday, I came to pick up the car. I ended up having my brother pick me up, because I wasn't sure what train I'd be on, and I would have felt guilty keeping one of their employees waiting if I missed my train (which I did.) I got there at 15 minutes before closing time, and they had the car ready outside. They informed me that they'd replaced the sensor, as well as the brake disks and pads, the rear view mirror, and the shifter knob (which had apparently been loose). All of this was done *for free*, despite having cost the dealership something like a thousand dollars. A week after buying the car, I got a small refund check in the mail from the dealership, because the license plates had cost less than they'd estimated. I was even more impressed with their service because after doing a whole bunch of work on my car for free, when there was an opportunity for them to get back even a little of the extra money that they'd had to spend, they sent the savings on to me instead! Not only that, but the car was practically spotless. They'd even taken the time to wipe the door handles.
After having given me all of this incredible customer service, the only thing that they asked of me was that I come on this website and give an honest review of their service. I obviously agreed, and then when I got home, I procrastinated doing it until I had forgotten about it. That was three weeks ago.
Last week, they called to say that the regular plates were ready, and went up and got them. They put them on my car for free, and asked how I was doing, and showed the same level of dedication and care that they had showed before I bought the car, even though I had already paid. I decided then that I really did have to go on this site and rate them, but once again other things got my attention and I put it off and I forgot ... again. I really like my new car, but I'd just been so busy with work that I'd forgotten to do it.
The thing that finally pushed me to come on here and rate them was that I got a package from them in the mail. I opened it and found a small card thanking me for buying from them, and a tin of cookies. Yes, really. A tin of cookies. I finally decided that I no longer had any excuse, and came here to type all of this out.
There's even more that I could say, but I've left a bunch of it out because this review is already well over a thousand words, according to the counter at the top of the box. I'm pretty sure that a review like this isn't really supposed anywhere near this long, but I felt like I just had to share it.