"Great staff, honest and helpful"
- Happy Camper
Perfect car buying experience, only puzzled by one aspect. Had to wait to go through financing, have my credit run, all while having a cashiers check in hand for the total purchase price. Not thrilled about that and made me question them. Other than that, great place to buy a car, and I believe I got a good one! Also the resulting delay from waiting for finance to get to me, made me have to alter dinner plans, even though I needed zero financing.
"My experience was positively memorable"
The employees who helped me purchased my vehicle were exceptional at their job, mindful of time and was able to provide me with friendly and speedy service.
"The new kid in the showroom "
After connecting with Mercedes online, my individual car desire was handed over to Chloe. She listened to my personal story and provided some suggestions (had been a Jeep owner for 27 years). Test drive location and area superb. Allowed me to have quality time inspecting this pre-owned vehicle. For someone at this dealership less than a year, she was professional. A shout out must go to people in location that trained her.
"Best prices on used Infiniti vehicles."
I just purchased my second used Infiniti from Berman’s Infiniti. I live two hours away and it’s worth the trip. I do my research and they always have the best price on low mileage used Infiniti’s in excellent condition. It’s been like getting a new car. Certified makes it an even better deal.
"Excellent service "
Pleasant dealership great staff excellent experience would definitely recommend to friends and family great c suv at great price best experience thus far when purchasing vehicle
" wonderful experience"
Wonderful people, Chloe was amazing... she even made my two boys have fun! Everybody was very laid back and comfortable to talk to. The dealership was beautiful. The extras you get like free services for a year, free washes for life, and just being part of the Berman family sold me. I will be back! But not too soon...i really love my new car! Thanks again Berman Infiniti of Chicago!!
I was really happy with the overall experience with this dealership. People are really nice and very approachable. Chloe helped in my delivery and went with me every detail possible and was very professional at her job. Paper work and trade-in gone like breeze. I didn't have to do discuss any thing as everything was already done. I was very welcomed at the dealership and as my original agent was not available, Chloe stood up and took care of me. She is very good to work with and whole process was really fast. The best thing is she didn't try to sell me anything on top of the car. May a dealer try to do that and you end of spending more than what you have planned for.
I hope the service center is equally good. I have never had a good experience with any of the BMW service center I have visited around.
Me being living in Columbus, IN , it will be rare to visit their service center, but I will definitely stop by anytime I am in Chicago to get a free car wash :-)
Thanks so much Chloe, you did a fantastic job even if you are only 3 months old at the dealership. Really love it !!!!
"Best car buying experience! "
After visiting Fields Infiniti earlier in the day I was a little leary. My wife & I had a most unpleasant experience there. I saw how much inventory Berman had online so we decided to give them a try. I can't begin to tell you how happy we were with our sales associate Chloe. She was absolutely wonderful! She went through the car in detail and answered all our questions. Such a warm,sincere and genuine person. Berman Infiniti got a real gem when they hired Chloe.
- Shaelyn Otikor
I recently purchased (leased) an Infiniti QX60 from this dealer and it was the BEST car buying experience I've ever had! After visiting five different dealers over the month, I concluded my search at Infiniti but wished I would've started here and saved myself some time! My car was ready at the agreed upon time to test drive (in the color I wanted), the finance process was quick and seamless thanks to Greg, and Chloe was fantastic in walking me through all the car functionality and technology. I was in/out in no time and on my way in my new car with payments that came in well under my budget due to Jordan's guidance. The staff were professional and genuinely nice, and given I am also in sales/customer relations I know good client service and greatly appreciated their approach!! Thank you so much everyone, you got a customer for life!!!
"Amazing experience leasing a new car"
- Sarah Garon
I just recently suffered a total loss collision 2 days ago and have been traumatized by the experience. I did not feel safe in my new rental car and knew I needed to get into a new lease and fast. I was surprised and delighted by the attention that was given to me at the Infiniti dealership by Luis, Chloe, Dana and Greg. I was able to discuss a lot of the details of the lease over the phone so that when I got to the dealership, the car was ready, the paperwork was waiting for me and I did not have to spend countless hours there as my schedule does not allow it. Luis helped me in every way that he possibly could and that I appreciate so much, especially after such a horrible week. He even returned my rental car for me so that I would never have to return into that thing. I had such a delightful experience I would recommend to all!