Chloe Ford
Digital Sales Expert & Honda Council Of Sales Gold
Heritage Honda Westminster
580 Baltimore Blvd
Westminster, MD 21157
Dealership Experience
3 yrs, 2 mos
Industry Experience
4 yrs, 4 mos
Languages Spoken
English
143 Reviews
Write a Review143 Reviews of Chloe Ford
April 21, 2024
I saw the car that I wanted online and set up an appointment for a test drive. The office manager called to confirm the appointment and gave me a person of contact upon my arrival. Chloe was my sale appointment for a test drive. The office manager called to confirm the appointment and gave me a person of contact upon my arrival. Chloe was my sales rep and she was great! She had all of the information about the car already pulled up on her computer, she got the keys and we went on a test drive. I bought the exact car that I saw online, and was very pleased about that. Not only was the customer service great in person, it was also great after the purchase. I received several calls over the next couple of days, asking if I had any questions, if I was satisfied with the sales rep and if I was satisfied with the purchase! I am so excited about my new car😊! Thank You Heritage Honda of Westminster! More
Other Employees Tagged: Jim Groth
April 21, 2024
Chloe is a kind and conscientious person. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. I am glad she was my "person" duirng what is always a very stressful situation for me. She is very knowledgeable about her products and no pressure. Thanks Chloe! More
Other Employees Tagged: Lyle Carmichael
March 29, 2024
I got a great deal and Chloe was very very patient and was very knowledgeable about the CRV I purchased. was very knowledgeable about the CRV I purchased. More
Other Employees Tagged: Gregg Smith, Keith O'Connor
March 24, 2024
An absolute pleasure dealing with Chloe. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. More
Other Employees Tagged: Gregg Smith, Ken Mercer
March 23, 2024
The dealership was quick, handled everything I asked of them, and gave us a great deal. No complaints. them, and gave us a great deal. No complaints. More
Other Employees Tagged: Jordan McKenzie, Keith O'Connor, Charles Bulow
March 08, 2024
My wife and I spoke with several (much closer) dealerships before deciding to make the 1.5 hours drive to work with Heritage Honda Westminster. We were glad we did. The Dealership is bright, dealerships before deciding to make the 1.5 hours drive to work with Heritage Honda Westminster. We were glad we did. The Dealership is bright, clean and laid-back. We had a great experience with Sales Consultant Mark Fishman and Sales Manager Ken Mercer. They worked closely with us on what we needed, worked through our finance options and were flexible with our trade-in. Now my wife has exactly the car she wanted - a beautiful white CRV-EX-L and we couldn't be more pleased. If you are looking for a Honda, you really should check them out. Ask for Mark and schedule when Ken is there and they will take care of you. More
Other Employees Tagged: Robert Lee, Mark Fishman, Ken Mercer , Adam in Finance.
February 18, 2024
Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowin We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car. More
Other Employees Tagged: Ken Mercer, Lyle Carmichael
February 11, 2024
Very professional and was wonderful to work with. Did her own detective work to find my car and drove to PA herself to bring it back to MD. Great car, great deal, great service - from Chole (sales Did her own detective work to find my car and drove to PA herself to bring it back to MD. Great car, great deal, great service - from Chole (sales) to Gregg (financing). More
Other Employees Tagged: Gregg Smith