Chris Eagan

I only would buy another vehicle from Lewisville Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. L Volkswagen if the vehicle was New or Certified Pre-Owned (CPO) and the price was significantly better than any other VW dealership that I shopped. Lewisville VW's customer service is terrible, arguably the worst that I've experienced in over 30 years of buying new and used cars. Management has been non-responsive and dismissive after the sale was completed. They are only engaged until the deal closes. The sales process was typical - nothing noteworthy - neither excellent nor poor. Same goes for delivery (at the dealership - not home delivery). The paperwork process was slower than expected and was bordering on unacceptable. Our salesperson did not take the time to review how to use the vehicle's features and he did not offer to connect our phones, which was unacceptable. We were frustrated that we were not provided with the CPO documentation at delivery. (According to VW's website, we were supposed to receive the completed Certified Vehicle and Inspection Report, CarFax Report and CPO Warranty Manual.) It took several emails to the dealership and a call to VW Customer Care to finally receive all of the CPO documentation. The biggest problem, and the primary reason for the one-star rating, is the dealership's handling of a post-sale concern. Shortly after getting the vehicle home and seeing it under artificial lights, we discovered mild hail damage on the hood despite the Certified Vehicle and Inspection Report stating that the vehicle's body panels were free from visible damage. When I raised this concern to dealership management in person at the dealership, they were dismissive. The manager implied that the car incurred hail damage after we took delivery, despite there being no reported hail in the area since we took delivery. The manager condescendingly told me that because I signed an "As-Is" form, it was my problem not the dealership's. At worst, the Certified Vehicle and Inspection Report should not have indicated the body panels were free from damage, and the dealership should have disclosed the hail damage prior to the sale. At best, the dealership should have acknowledged my concern and had the hood fixed using paintless dent repair at its cost. But none of that happened. The dealership has literally done nothing. I followed up on my in-person discussion on the hail issue with several emails giving management an opportunity to "make it right" and the dealership has completely ignored me. I have gotten no response. The emails have been ignored. I consider myself a reasonable person and, in retrospect, I recognize that I should have looked at the vehicle's body panels more closely before taking delivery despite the CPO certification. At this point, however, I simply would like to engage with dealership management to find a mutually acceptable way to address my concern, but management clearly is not willing to do that when they completely ignore all of my emails. If customer service and service after the sale is important to you, I suggest you avoid Lewisville Volkswagen. More

Helpful 0

Report | Print

Takes little longer as I expect ! ! But services was great car was washed Thank you. ! But services was great car was washed Thank you. More

by ANDELOVICN Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent customer service experience. The team at Lewisville knows how to take care of customers. The team at Lewisville knows how to take care of customers. More

by crice7476 Verified Customer Verified Customer

Helpful 0

Report | Print

The cost for 40k service and brake pad replacement is outrageous. However, the service was excellent. outrageous. However, the service was excellent. More

by jeril.kannampuzha Verified Customer Verified Customer

Helpful 0

Report | Print

Initially spoke with Jimmy Foster and he recommended a couple different models to look at, he forwarded my info on to sales. Everyone was great starting at the phone inquiry with Chris Eagan, we went ove couple different models to look at, he forwarded my info on to sales. Everyone was great starting at the phone inquiry with Chris Eagan, we went over what I was looking for and what features were important. Got with Miguel when we arrived and he already had a vehicle that met the criteria pulled up out front waiting. Miguel was very helpful, informative and knowledgeable. Decided on a vehicle, went over options and then went to Joe in finance. He went over what protection plans are available and what their coverages were. He had everything laid out in a manner that made it easy to understand. Overall, best car buying experience I’ve ever had! More

by Mike Z Verified Customer Verified Customer

Helpful 0

Report | Print

I felt like a special person. . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained i . like I owned the place.. every one was so attractive to me to make sure I knew everything about my vehicle before I left. The paperwork explained in a matter that was understandable. My cross sport was spotless and it is so beautiful.. More

by bncabq Verified Customer Verified Customer

Helpful 0

Report | Print

John Chapman and David Maloy were a pleasure to work with. Chris Eagen also got us in and out for our service appointment. Love the staff! with. Chris Eagen also got us in and out for our service appointment. Love the staff! More

Helpful 0

Report | Print

What an amazing experience! !!! Everyone at Lewisville is so professional. I will be sending everyone I know;-) !!! Everyone at Lewisville is so professional. I will be sending everyone I know;-) More

Helpful 0

Report | Print

The trade and purchase of a 24 Tiguan was a pleasant experience made possible by employees that were knowledgeable and empathetic experience made possible by employees that were knowledgeable and empathetic More

Helpful 0

Report | Print

I love Lewisville VW. This place is incredible! They have treated me like family since the very first time i stepped in their doors when it was Bobby Becks VW and now with This place is incredible! They have treated me like family since the very first time i stepped in their doors when it was Bobby Becks VW and now with there new management they never skipped a beat. I get treated A1 everytime and i have bought two cars and leased two cars here. This dealership and their treatment to the customer is why i am such a VW fanatic. Thanks guys More

by Robert Egan Verified Customer Verified Customer

Helpful 0

Report | Print