Chris Graf | Page 2

Alan was very friendly and on-point! They washed my car and fixed the safety recall This dealership is great to work with! I would recommend. They washed my car and fixed the safety recall This dealership is great to work with! I would recommend. More

by MARLISUMMERS Verified Customer Verified Customer

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Jay was very kind and sweet and explained the business deal and offers as well as Humberto also. I always come back to Kia because of how great customer service they have and also Will Sherman he takes th deal and offers as well as Humberto also. I always come back to Kia because of how great customer service they have and also Will Sherman he takes the time to explain anything he has to do to the car when it needs fixing. Great people and great cars Olinka Castrillo More

by OLINKAMIAMI1997 Verified Customer Verified Customer

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First when making an appointment for a recall which is we are forced to bring down our new cars on our time , day off , etc . Recalls should be expedited as fast as possible! Needless to say my recall statem are forced to bring down our new cars on our time , day off , etc . Recalls should be expedited as fast as possible! Needless to say my recall statement I received in the mail clearly states less than an hour and I waited over 3 hours !! Not happy !also when I asked how much longer after being there 2 hours I received attitude! Definitely terrible service! More

by TJ.KIMBALL Verified Customer Verified Customer

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Not a great experience. I started the process online because I live 2 hours away, I requested a quote over email and I provided all the information for my trade-in to make I started the process online because I live 2 hours away, I requested a quote over email and I provided all the information for my trade-in to make sure the quote was as close to accurate as possible. After 2 days I finally received it; the numbers looked great, so I asked if all fees were included and it was confirmed. After I got to the dealership I was informed that since my trade-in wasn't included my original quote, my new quote was up $300 and I was blame for not checking the original quote. I checked and asked, I take some responsibility, but this is not what I do for a living. So, I'm expecting some diligence from my salesperson. After much discussion I was offered I good deal for my trade and I decided to continue with the process. After waiting for almost 3 hours, I finally got to see the finance person. As I'm signing the documents I noticed the invoice was $500 off from the quote I signed at the showroom. I was fixed right away, but I was never given a reason why. The whole process felt shady, the only reason I did the deal was because I got a fair price for my trade and I didn't want to waste 4 hours, I think they expected that too. More

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Very efficient and very professional, Great overall experience I would recommend them to friends and family. experience I would recommend them to friends and family. More

by cecchinirich Verified Customer Verified Customer

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Christian was very nice and easy to talk to. He definitely played by the rules and was respectful to the finance manager and service dept who were excellent with a service attitude. Judging He definitely played by the rules and was respectful to the finance manager and service dept who were excellent with a service attitude. Judging from the amount of people purchasing cars, I believe KIA is growing in popularity More

by poetlynne Verified Customer Verified Customer

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Staff has been always helpful and service has been aware of time and problems fixed timely. of time and problems fixed timely. More

by SCHIPJAN1 Verified Customer Verified Customer

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I find the staff very pleasant and accomodating. Service so far very satisfactory and complete. Service so far very satisfactory and complete. More

by SCHIPJAN1 Verified Customer Verified Customer

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They could have fixed my Kia Sorento while it was under my extended warranty for and oil leak problem but choose not to now the warranty has ran a week after wards. Now they want big money to fix it. Two my extended warranty for and oil leak problem but choose not to now the warranty has ran a week after wards. Now they want big money to fix it. Two words you charged me $108. To change oil now I have a WORST problem. I will NEVER BUY ANOTHER KIA. I will not remend anyone to buy one. I fill completely RIPPED OFF. More

by Larry Verified Customer Verified Customer

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It's a xxxx of a lot nicer in presentation and employees than the KIA of Ocala. than the KIA of Ocala. More

by divadancer1106 Verified Customer Verified Customer

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