"Stay FAAAAARRRRR away!!!!"
I am so over this! I just got an attitude from a service guy that said I have to just drop off my truck and hope you get to it. No appointments. Last time that happened you had it for 31 days!!!! My headliner was supposed to be in 3 days ago now not til tomorrow. No communication, i had to call and wait 12 mins on hold to find this out. You have killed my love for this vehicle because it has become such a xxxx nightmare!!!! The biggest complaint i had (engine) isn't even fully resolved. I have complained directly to Chrysler too BTW.
Other Employees Tagged:
Tony, Chris, DJ, unknown snarky guy
They still havent paid off the trade. Lots of excuses, no results. It has been almost a month! Doesn’t do any good to contact them. Hopefully the Texas OAG will help.
"Will never go to this dealership again! "
I had spoken to the internet sales team about a jeep srt I was interested in and if they would be willing to price match another dealer (for the convenience of not driving 2 hours to the other dealer) and they said absolutely they could. The sales woman even checked with the GM and came back to say they could and when I'd be able to come in. I went there on that Saturday to find out they could not match that deal and they weren't sure how the other dealer got to that price. Because of their action I lost out on the other car at the other dealer!
"No answers - no payoff"
- Shannon Kmak
I purchased a car three weeks ago and paid off half the amount of the new car, yet they still have not paid off my trade (less than 1/4 the amount of the down-payment). They had no problem cashing the down payment check the next business day, but they have not paid off my trade in over 22 days. I have called the dealership twice a day, and have never received a call back from my sales person, Chris Carter, or the first finance manager I spoke with, Sean. If I get someone on the phone, they tell me they're "working on it" and that they "haven't been able to get details from their finance department." That is beyond scary. I am still paying car payments on a car that has not been in my possession for almost a month. Never do business with this dealership.