Chris Kulazidis

Son los mejores un buen servisio presios ayuda buen ambiente y personas agradables muchas gracias ambiente y personas agradables muchas gracias More

by julioklk16 Verified Customer Verified Customer

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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The service at this dealership is fantastic. Great, friendly people and I highly recommend them. Great, friendly people and I highly recommend them. More

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Excellent service. Timely, well organized. Efficient. Reasonable pricing. Easy scheduling. Knowledgeable of customers' needs. Conveniently located. Timely, well organized. Efficient. Reasonable pricing. Easy scheduling. Knowledgeable of customers' needs. Conveniently located. More

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Kris Kay has been my advisor for many years and he is always very knowledgeable and courteous. He is always helpful and explains things in layman terms. I have only good things to say about him, he is a always very knowledgeable and courteous. He is always helpful and explains things in layman terms. I have only good things to say about him, he is a great employee and represents Al Henderson in a very professional way More

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Everyone is very helpful and pleasant, however the process is way too long. Not including a misunderstanding on our part, it took 6 hours and it was not a weekend. We worked with Robertson, Renee & process is way too long. Not including a misunderstanding on our part, it took 6 hours and it was not a weekend. We worked with Robertson, Renee & Luis More

by LMORDJ Verified Customer Verified Customer

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The waiting room is nice and clean. They have snacks and coffee available. Great customer service. They have snacks and coffee available. Great customer service. More

by nette.ort Verified Customer Verified Customer

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Never have an issue bringing my car here. I will always have my vehicle serviced here. I will always have my vehicle serviced here. More

by BABYCASON Verified Customer Verified Customer

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My service appointment was easy to make, easy to check in and easy to check out. The service writer, Chris K, was courteous, efficient, and paid attention to details. in and easy to check out. The service writer, Chris K, was courteous, efficient, and paid attention to details. More

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This dealership is very friendly and understanding. Workers ask questions if ur getting through. It’s encouraging. Workers ask questions if ur getting through. It’s encouraging. More

by ANGOR0104 Verified Customer Verified Customer

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