Chris Shaffer

Friendly, knowledgeable staff. . We had an awesome car buying experience. Got exactly what we wanted and would definitely recommend this dealership to others. . We had an awesome car buying experience. Got exactly what we wanted and would definitely recommend this dealership to others. More

Helpful 0

Report | Print

Purchased a vehicle through this dealership; worked specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left mess specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left messages with the president that were never returned. I would not do business with this individual or this dealership! More

Helpful 2

Report | Print

IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

Helpful 4

Report | Print

Be careful we leased a car, then got a call to resign the lease as tgere was a small error. They changed the price!!!!!. When we found out, they issued a 3rd lease, same as the first. 2 weeks later, they cal lease as tgere was a small error. They changed the price!!!!!. When we found out, they issued a 3rd lease, same as the first. 2 weeks later, they called asking for additional payment which we didn’t owe. The business will con you if you don’t watch out. More

Helpful 4

Report | Print

bought 2014 hyundia in 2018. 2019 transmission failed, requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was requested new transmission, rebuilt installed, failed back within in a day for second transmission. engine failed, new engine went to pick up car was stolen off the lot. Service department had us sitting in lobby with covid 19 ongoing, not once were we approached we had to ask what was going on. More

Helpful 2

Report | Print

Sales managers are rude We purchased and love our 2020Santa Fe. Unfortunately we will never deal with a dealership owned and operated by Chris nor work with sales managers J We purchased and love our 2020Santa Fe. Unfortunately we will never deal with a dealership owned and operated by Chris nor work with sales managers Joey or Spencer. The owner and sales managers are rude and obnoxious. We were assured by Spencer he Would work with the dealership on an issue that remained (although we had signed the purchase contract) before we came back to pick the car up, which was still in transit. TO NO AVAIL. Not only did he refuse to honor his prior statement, while we were there he went to the owner and returned with a flat out NO. Joey, Spencer’s boss stepped in and became even more rude and loud and said we owned the car and they had no interest in resolving the issue. Joey continued with, you signed the contract. If you don’t want the car, you will end up losing your down payment and if I have to take you to court I will and will ruin your credit. All the while, Chris, the owner, sat behind the counter, listening but unwilling to come out and say anything at all to us. Bottom line, the vehicle is great, but the dealership will never receive our business when it comes to acquiring another car. More

Helpful 10

Report | Print

Worest Dealer ever. Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instea Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instead of 10,000. Re-signed new contract. Ok we all make mistakes. During this time we cant set up online account because they haven't turned in paper their work. As her first payment looms in limbo here comes Week two. So now they screwed up on a ,01% on value of vehicle (something like that) which put an additional $7 a month to the payment. I said that's your mistake not ours. Manger said he didn't care we had to pay. How do you do that. So I told my daughter to give the car back or pay the extra screw up. If I was smart I would of just left, we have a signed contract! But know I'm not. Not to mention being a intimidated by the staff acting as if their living in the movie "The Godfather". Now, two months later they send me a bill for a past due payment. That they will not get. See in court. More

Helpful 6

Report | Print

Terrible experience salesman banged table and ripped papers I visited this dealership 26th NOV, I hope nobody has to go through such unpleasant experience, the salesman banged table in middle of discussion and I visited this dealership 26th NOV, I hope nobody has to go through such unpleasant experience, the salesman banged table in middle of discussion and tore down my notes of payment calculations I was holding on table. Nobody ever apologized to the date and I saw one of the managers there justifying behavior by argument that I have ben here for 2 hours what am I trying to achieve? so manager Joey thinks that 2 hours is long enough time to justify frustration ? there was other manager Spencer however tried cool down situation appeared to be proffessional but I had made mind to walk away because my kids started crying ! Yes I was there for 2 hours only because I reached early and waiting for family to arrive after I liked vehicle. originally I visited for electric car and later decided to buy SUV. I will advice people to stay away !. More

Helpful 4

Report | Print

Great employees! Liked dealing with them. I didn’t feel pressured or forced into anything. Palvo was great and very helpful. He took his time and answered all my quest Liked dealing with them. I didn’t feel pressured or forced into anything. Palvo was great and very helpful. He took his time and answered all my questions and was not pushy. Very good salesman. More

by npontier Verified Customer Verified Customer

Helpful 0

Report | Print

Sales manager The sales manager was very pushy and rude. He made my wife feel very uncomfortable with the way we were treated to the point we almost took our busine The sales manager was very pushy and rude. He made my wife feel very uncomfortable with the way we were treated to the point we almost took our business elsewhere. More

by jkohagen86 Verified Customer Verified Customer

Helpful 1

Report | Print