Chris Smith
Chris Smith at Alan Webb Mazda
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Chris Smith

Sales & Leasing Consultant

Alan Webb Mazda

3716 NE 66th Ave
Vancouver, WA 98661

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4.8
79 Reviews
4.8

79 Reviews

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79 Reviews of Chris Smith

April 12, 2024

Dealership Rating
Employee Rating

The sales person was pleasant and made the experience for. The time it took to actually get out of there was not great More

by ryancrnewhouse
Recommend Dealer
Yes

Other Employees Tagged: David Milbrandt

Apr 15, 2024

Alan Webb Mazda responded

Hi Ryan, thank you for sharing your feedback with us! We appreciate your positive notes about our sales team. We apologize for any delays you experienced during your visit and will work on improving our efficiency!

March 03, 2024

Dealership Rating
Employee Rating

Chris was outstanding and, best of all, a good listener. He was patient and informative, a rare quality in care salespeople. We appreciated his help in choosing our new car, and are delighted with it. More

by RobertcLind
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

Mar 19, 2024

Alan Webb Mazda responded

Robert, thank you so much for sharing your positive experience with us! We are thrilled to hear that Chris provided exceptional service and helped you find the perfect car. We look forward to serving you again in the future!

Mar 03, 2024

RobertcLind responded

We were very pleased with our entire experience at this dealership.

February 20, 2024

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Employee Rating

Chris Smith was a fantastic sales person. He listened to our needs and specifications, and hunted down the perfect vehicle for us. We were never led to feel rushed, and he made it clear tha More

by RobertcLind
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 19, 2024

Alan Webb Mazda responded

Hi Robert! Thank you for sharing your positive experience with us! We're thrilled to hear that Chris provided excellent service and found the perfect vehicle for you. We strive to provide exceptional customer service and look forward to assisting you in the future!

February 03, 2024

Dealership Rating
Employee Rating

Bought used CX-5, drove off lot a couple weeks ago and it started vibrating from floor board. Tried calling the dealer multiple times to help out and keep getting the run around. Nobody calls me back. Chris More

by tony.lopriore
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Feb 03, 2024

Alan Webb Mazda responded

Tony, I am sorry you feel that way but I specifically told Chris and Chris told you that a service appointment needed to be scheduled before a determination could be made. So once again if you want to schedule a service appointment then we can take a look at the issue you are having, a salesman does not have anything to do with the mechanical or repair of a vehicle. Detric or Mikayla can get you scheduled if you call in to the service center. If you choose not too and just write a 1 star review that is counter intuitive to getting the problem diagnosed and fixed. Also I can not authorize repairs or funds until a diagnosis is done, nobody is going to agree to spend money on something they have not seen after it has been off the dealership lot and being driven for multiple weeks. I am sorry you are not ok with that, but that is the order of operations that must happen in situations such as this. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024

tony.lopriore responded

Writing a review is the only way to get a response from anyone at Alan Webb Mazda. Chris hasn’t called me back. Nothing. Numerous times saying he would call me back. Very unprofessional. I expect as a customer to get some level of respect when being told someone will call me back. It doesn’t feel good. I would gladly bring it in to get scheduled and fixed but nobody has called me after making numerous phone calls into Chris. Sad that it takes a review others can see to get any type of follow up or response.

Feb 03, 2024

Alan Webb Mazda responded

Detric or Mikayla can get you scheduled. Mazda Service Center 360-334-3002. Chris is not in service, and would not be the one to schedule that. Please give them a call and we can handle it from there. Have a great day! Best regards, John Kendall GSM

Feb 03, 2024

tony.lopriore responded

A simple phone call or “doing what you say you will do” would have gone a long way instead of 5 phone calls into dealer and no call back. Nothing. Complete ghosting. He literally told me numerous times he would call back. Also, I drove it off the lot and the issue started almost right away so I called Chris. But again, 5 phone calls later and nothing. This is by far the best follow up I’ve received. Thank you. I’ll get it scheduled with them we can figure out with you. Appreciate your help.

December 21, 2023

Dealership Rating
Employee Rating

Very accommodating It was very accommodating and made it easy to purchase my vehicle It was very accommodating and made it easy to purchase the vehicle I chose More

by kaylonsanders.ks
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith

Dec 26, 2023

Alan Webb Mazda responded

Hi Kaylon, thank you for your kind words! We're delighted to hear that you found our staff accommodating and that the vehicle purchase process was easy for you. We appreciate your feedback, and hope to assist you again in the future!

November 11, 2023

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Great people with excellent service. They made the process of buying a car easy with no pressure tactics. More

by tylersmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 14, 2023

Alan Webb Mazda responded

Hey Tyler, thanks for the kind words! We're thrilled to hear that our team provided you with a stress-free car buying experience, appreciate your feedback and look forward to serving you again in the future!

October 17, 2023

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Employee Rating

I've purchased two vehicles from Alan Webb Mazda, and both times the experience was a breeze. I never felt pressured, and the staff were extremely helpful and friendly. More

by alexandersanto7
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

September 11, 2023

Dealership Rating
Employee Rating

I had a great experience with one HUGE exception. The dealership installed an anti-theft device at additional cost, and though I demanded they remove it, they refused. I ended up bargaining them down More

by uconnlogan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Milbrandt

July 14, 2023

Dealership Rating
Employee Rating

Excellect services for my new car purchase and delivering. Keep up for future services. Thanks. More

by KJMEI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Milbrandt

June 30, 2023

Dealership Rating
Employee Rating

Chris made our transaction very smooth and simple. Answered all of questions and made sure we were taken care of. More

by sidewhyndr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: David Milbrandt

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