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Start your review of Chris Waters.
Chris Waters
Chris Waters at National Dodge Chrysler Jeep Ram
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Chris Waters

Service Manager

National Dodge Chrysler Jeep Ram

2223 North Marine Boulevard
Jacksonville, NC 28546

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2 Reviews of Chris Waters

March 25, 2020

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"Excellent management made me feel like my concerns mattered."

- James

For this review to be completely honest, I must say my first visit to this dealership was not one of my best experiences. However, after the manager of the service department Mr. Chris Waters found out what happened at my first visit when I went to have my truck looked at he did everything in his power to resolve the issue. I'll keep this as short as I can. Chris reached out to me and informed me he read my survey where I was not happy with how I was treated. He then asked for a second chance to have me bring my truck back and see if there was anyway to fix the issue I was noticing. Chris met me the next day and personally heard me out and rode in my truck to hear the noise I was noticing. He told me he would have his shop look into it and keep me updated. To keep it short, Chris did have my truck looked at. He did keep me posted every step of the way. He was completely honest and transparent which made me feel as if I could 100% trust him. More importantly he gained my business back. I will admit I had no intentions of doing business in Jacksonville after my first visit and was willing to drive 2 hours away to the next dodge dealership. But after how considerate the staff was in Jacksonville, I must admit I will be happy to go back there if there is any further issues with my truck and I will be buying my next vehicle there also.

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Yes
Mar 26, 2020

National Dodge Chrysler Jeep Ram responded

James, Thank you for your feedback! We are elated to hear that we able to earn back your business. We know that we don't always get things right the first time but we will always try our best to set things right. Our service manager and his team have worked diligently to make sure that every customer receives that same level of care from start to finish. We apologize that we weren't able to provide the best experience possible on your first visit but we thank you for allowing us the second opportunity to earn your business and show you an accurate picture of our service department. We look forward to seeing you again soon and thank you for being one of our valued customers!

February 03, 2020

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"I purchased a dodge challenger scat pack at national..."

- Veronica McDowell 2019

I purchased a dodge challenger scat pack at national Dodge. My sales person was Hadi Ahmedi. He treated us as a family member and not just another number. Hadi went above and beyond his expectations. I would refer him to a friend for sure.

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Yes

Other Employees Tagged: Lorenzo McNeal, Mike Foye, Hadi Ahmedi, Joshua Jones

Feb 04, 2020

National Dodge Chrysler Jeep Ram responded

Veronica, Congratulations on the new Challenger Scat Pack! We are exceedingly happy to hear that you were treated like family, we strive to treat all of our customers and employees as such. Hadi embodies our culture and what it truly means to take care of people and put customers first. We are are extremely thankful that he chose to be part of the National family! We look forward to our lasting relationship with you! Feel free to call Hadi or any of the National staff for anything that you may need in the future! Your feedback will be shared with Robbie Yates, Hadi, and the rest of the management staff!

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