" service appreciation"
the service dept. was extremely helpful and understanding to my situation during the process of my vehicle and its repair. they kept me informed at all times to the status of my vehicle. it was very much appreciated.
"Saved our trip"
Driving from placerville to laguna hills it was 3:30 pm on a Thursday afternoon , needing to get to family reunion by 5 pm Friday,and started having transmission problems about 30 miles north of Bakersfield- called the local dealer and they said have walk in service till 4:30 pm- nursed our 2009 Altima there about 4:00pm - Ariel our service promptly reviewed the issue and said they could not diagnose the problem till Friday however arranged a loaner car at no cost until Monday- and were back on the road by 6he also checked our VIN number and were shocked when he informed us the transmission warranty had been doubled to 10 years or 120k miles- we had 95k- we originally planned to return Sunday but stayed in LA till Monday morning- by Sat morning transmission replacement was required and approved as warranty repair and was already removed when we talked then at noon and service manager Chris
said would be ready for pick up Monday afternoon at no cost including car rental!
They also corrected the steering lock recall under warranty and washed the car as well.
We made our family reunion on time, had over 5K in warranty costs completed and were only delayed by one day and the only cost was an extra hotel night!
Also I was thinking of letting the transmission cool and trying to get over the grapevine thinking We could be stuck in Southern CA for a week waiting for repairs however Ariel thought they could get the problem fixed by end of day Monday and loaner was no cost either way and finding out about the warranty- it was a no brainer, even if it took a day or two longer. Received a call at 1 pm Monday that car was ready- picked it up and were on our way.
Want to thank everyone at Nissan of Bakersfield - service people, mechanics and support staff for going above and beyond to make this happen for us.
Been coming here for 18 years and never had a bad experience. Everyone is always friendly. Service work was done to our satisfaction. Look forward to our next visit.
I went and Crisopia the srvs assistant manager assist me and he was so good with his team he took care of me and my care this was easy and smooth
I highly recommend Nissan of Bakersfield
They are professional and easy to work with
Other Employees Tagged:
The GM of Nissan Mr Renne
"Its always a great experience."
Thanks Chris for taking great care of us like we are family. I like the fact that you go above and beyond to make sure that we are being taken care of.
"Good experience, "
Service advisor was very helpful and informative regarding the mechanical issues with my vehicle .
Upon observations the dealer provides a people's friendly environment, well done.
"Oil change tire rotation excellent service "
I went in for an oil change and for tire rotation I was expecting to wait for awhile I was in and out within 1 hour great customer service very friendly staff I’m happy with Nissan service
The coffee is a great touch and good. Computer also a great idea. The wait went fast.The free water a great touch also. And service staff are friendly.
"Chris asst Serv mgr was great. Ariel was horrible. Charged m"
It was ok but didn’t like getting charged for things i didn’t approve. Chris made it better and took care of it for us
"stranded in bakersfield"
Our car broke down outside of Bakersfield but we were able to limp into Nissan of Bakersfield, were treated very kindly!! Got us back on the road in record time as we are from Northern California!!