Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees
I'm very disappointed in the nonresponse to voicemails and emails that have been sent since purchasing my car. The driver's side doesn't lock with my key FOB. In the description of the car...it stated keyless entry. It will work after I pay someone to fix it. But I thought that Nalley Acura should be responsible for that since in the details of the car...it states keyless entry. I've already purchased the actuator ... now I just have to pay someone to put it in. I'm very disappointed that Christian nor Earl has called me back nor responded to emails.
I paid cash for the car and I do love the way it looks and drives. Yes it is a used car...but I just wish I didn't have to already start spending money on it. This review is not about the car itself. This review reflects Nalley Acura only.
Car purchased : 2008 Honda Accord Coupe
Thank you for sharing your feedback. Customer service is paramount, so I apologize for any lack of service you experienced. I would like the opportunity to speak with you further about this instance and hopefully restore your faith in our dealership. Please contact me at your convenience. Bill Morell, General Manager, 678-214-3629.