Ted Britt Ford

On Jan/21/ 2024, I met Jared Blumber who is working as a sales Consultant, he went and took the Honda CR-V out of snow, and it was covered by snow and gave me the key for a test drive. After the test drive, sales Consultant, he went and took the Honda CR-V out of snow, and it was covered by snow and gave me the key for a test drive. After the test drive, I liked the car and went inside to talk with them about the price, I was looking for certain figure and didn’t came up with a deal and then I left and went and got lunch. I didn’t see this damage and they didn’t mention it. I would like to cancel the transaction. Both Jared Blumber and Brad the manager freaked out and said that please don’t cancel the transaction we will fix it for you. Please bring it back any Sundays and we give you a loaner car and in few days our guy will drive it to Richmond to you and bring the loaner car back. On Jan/28/2024, I brought back the vehicle and met Brad the manager and dropped my vehicle and he gave me a Ford F-150 six-cylinder truck and he said that is all he got for me. On Monday Jan/29/2024, no one called me and then I called the dealer to talk with Jared the sales consultant. He said that they order the parts and it should take few days. Finally, after one and half month, Tommy drove my vehicle back to me I already told to my friends and families who are living in Richmond and NOVA tat ever never go to Ted Britt Ford dealer and never talk with Jared. Such a rude and unprofessional sales consultant. It was unpleasant experience. I hope no one face it from this dealer. More

Bought my f150 from NY. They shipped a damaged truck and tried to blame the shipper. NEW truck had 25 miles on it with scratches and dents? Got them an estimate but they did They shipped a damaged truck and tried to blame the shipper. NEW truck had 25 miles on it with scratches and dents? Got them an estimate but they did nothing but run out the 20 day return timeline. Dragged their feet on the title and registration. Headed to litigation at this point. More

The salesperson during the presentation and sale was fine. The finance manager was fine right up until I asked for specific copies of things. From there it has gone straight downhill. The truck had a 9 fine. The finance manager was fine right up until I asked for specific copies of things. From there it has gone straight downhill. The truck had a 9 month old inspection sticker that they would not update. I have tried for days to get someone on the phone to no avail. I am now enacting my rights by law and contract to get my money back for the extra warranties I purchased simply because I don’t feel there is any reason for them to keep the commissions. As long as I buy a Fors warranty I can purchase for the same price at another dealer. They are great until they have your money. Afterwards, they could care less about you. More

I flew in from out of state to buy a Mercedes they had and they did everything they said they were going to. I would definitely recommend them! and they did everything they said they were going to. I would definitely recommend them! More

Do not purchase an extended warranty from Ted Britt Ford of Chantilly, VA. If you trade in your vehicle prior to the warranty/contract expiring, you cannot get a refund back. Ted Britt will either send you of Chantilly, VA. If you trade in your vehicle prior to the warranty/contract expiring, you cannot get a refund back. Ted Britt will either send you to a voice message when you call in to request the refund, hang up on you or just put you on hold and ignore you. I’ve emailed, went thru Ford for help, provided a confirmation of sales with mileage etc. and still can’t get a call back or email. Don’t purchase from Ted Britt and if you do don’t purchase any extended warranty. Barry More

Took my truck in for service can not it get back my service advise suck Sam Mitchell the dealer ship should look into I call him several times not responding from him don’t know if he still working the service advise suck Sam Mitchell the dealer ship should look into I call him several times not responding from him don’t know if he still working there trying to get a manager no one will give me a number for a manager to call my truck is under warranty I think that y I would like to speak to someone higher than my service advisor Sam Mitchell because I took my truck in September and they mess it up they change a fluid pump when get it back transmission went get it back engine light came and vibrating like xxxx More

I bought a brand new Focus from Ted Britt Ford and got an extended warranty to last seven years. They told me all I have to worry about it is putting gas in it. After five or so years and 55,000 or so mile extended warranty to last seven years. They told me all I have to worry about it is putting gas in it. After five or so years and 55,000 or so miles, the car stops dead in the road unexpectedly. I have to push it or, if I'm lucky I can roll to a safe place. Ted Britt service will not help me. They say I don't qualify for a recall--which other Focuses do for this problem--and the problem doesn't come up on their diagnostic scanner, so I'm out of luck. Eventually the car will drive again, without problem, but that' only makes them think they don't have to do anything. Besides, the car eventually working is small consolation when you're trying to get to work on time and it won't go. Greed is the watchword around Ted Britt. Their solution is I can pay for the repair they know I need myself, although I have the extended warranty, or ,better yet, I can buy a new car from them. More

Had finance all set up with the dealer to buy an F150 and was coming into the dealership the next day to buy it and they called me and told me they sold it! I was able to negotiate a price with them for a us was coming into the dealership the next day to buy it and they called me and told me they sold it! I was able to negotiate a price with them for a used F150 ( they wanted to charge a pre delivery inspection of $1600 🤣) and was able to negotiate the price of the vehicle minus their “PDI” charge. I had to pick up my daughter so they told me to complete financing and they would mark the vehicle as sold and I could pick it up the next day. Completed financing and was told everything was good with excellent credit. They said the vehicle was secure and that I could pick it up the next day. Got a call from them the next day right before I was about to leave stating that the vehicle was sold! The best part was that they tried to sell me another vehicle that they had! My guess was they got some sucker to pay their PDI charge 🤣. Don’t deal with this dealer, one of the worst I have seen in a long time. More

I have been a Ted Britt Customer for as long as I’ve been in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple issue - unfortunately the service director, and service manager were not accessible during my attempts to connect and my service advisor was blatantly disinterested in rectifying this situation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. tldr: Take your business elsewhere if you can, particularly for warranty work. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation - suitable of after-action and/or litigation. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson–Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business. More

If we could do zero stars we would! Andy Britt is the owners son and you would think he would give the extra care to uphold the name. Ha, the complete opposite! After multiple messages Andy Britt is the owners son and you would think he would give the extra care to uphold the name. Ha, the complete opposite! After multiple messages, emails and missed calls he not once responded or got back to me after ordering a new car. After 7 months he sent a one sentence email saying the car we ordered and have waited for is not being made anymore. We were extremely disappointed in the service and decided to go in person and speak to a manager about it and they literally said that he is the owners son, what do you want us to do about it!!! We are shocked that this is how they run a business! We would not recommend doing any business with Tedd Britt Ford! More