"Excellent as always"
The problem with my tire (a nail) was found immediately, the safety of a repair was confirmed, and the job was completed well and efficiently. I could not be more pleased with the service I have received at Austin Subaru!
Our experience at Austin Subaru was amazing, as always. This time they really went above & beyond. Our Subaru Outback had started leaking unexpectedly & saturated the driver's side of the car. We called over the weekend & spoke to a manager who was SO helpful & friendly & got us in the next day. They took their time finding the (very difficult to find) leak & repaired it for us & our Outback is like new again. We are SO appreciative!!! -Brian & Christy
Staff members were very knowledgeable and friendly. I felt as ease in dealing with them though I know little about cars. The waiting area with drinks and snacks is very nice.
Austin Subaru’s service department is the best. They keep you in the loop about what’s going on with your car, and through the years they’ve earned my complete trust.
I was very pleased with the efficient, friendly recall service, and complimentary car wash card, on my recently purchased Crosstrek. It was my first time waiting there for my service to be completed, and I won’t mind doing that again.
"Very Satisfied with service"
All aspects of service experience was great. Christian very professional. Service timely, nice loaner car and everyone was very pleasant to work with. Service department clearly run very well.
"Great customer service"
Awesome waiting area with fill coffee bar. I have not had a bad experience with any one in the service team. They are very focused on customer experience.
Brought my car in for service and a state inspection. Service and inspection were done promptly as usual despite being very busy. Thank you for your hard work.
I really appreciate the attention given to my needs by Christian on both occasions. Zero negativity towards him or the service guys. The initial gentleman who helps log you in outside could definitely be a nicer, more welcoming person. Everyone else was kind and courteous making sure i was being taken care of. one HUGE negative for me, which knocked it down from 5 to 4 stars, they do not wash cars in an effort to "save water", yet they give a voucher to take it somewhere that apparently doesn't save water, a car wash. Really guys, you are causing water to be shed regardless lol
"Excellent facilities but still expecting more."
I’m very impressed with the facility and service personnel but there were some things overlooked on my Crosstrek during service. The oil level was slightly overfilled and the washer fluid wasn’t topped off. I explained to the service advisor that the alignment was off on the car (pulls to the right/steering wheel off to the left), and that it had been since Subaru of Georgetown adjusted it. I was informed that it wasn’t after a technician drove it. I can take an iPhone video while driving and show you that it is. The technician is incorrect. I don’t believe in giving a bad survey or bad overall rating. I just want my car to be taken care of when I go out of my way to bring it to your dealership on a Saturday.
Other Employees Tagged: