Christine Smallcomb | Page 6

Exeter Subaru's service department has been outstanding, my 2014 Outback runs like new a special shout out to the service department and especially Jesse Many thanks my 2014 Outback runs like new a special shout out to the service department and especially Jesse Many thanks More

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Exeter Subaru service is always amazing. They offer personalized service and support. Shout outs to Christine for listening to my pre-long distance travel concerns and to Jesse for some over the phone personalized service and support. Shout outs to Christine for listening to my pre-long distance travel concerns and to Jesse for some over the phone support and advice while out of town. Looking forward to this excellent service in the new year! More

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We had a cracked windshield on our 2020 Subaru Forester. We reached out to the Service Department at Exeter Subaru. They recommended Thompson Auto Glass (who did a great job as well!) and coordinated the on We reached out to the Service Department at Exeter Subaru. They recommended Thompson Auto Glass (who did a great job as well!) and coordinated the on-site replacement and then performed the calibration in one service appointment. It could not have been any easier! Thank you. More

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I have been a loyal customer of Exeter Subaru since 2014...and have purchased two Foresters...from the Sales Team, Business Manager, Christine who leads the Service Dept...then the Service Folks who ke 2014...and have purchased two Foresters...from the Sales Team, Business Manager, Christine who leads the Service Dept...then the Service Folks who keep maintenance records and schedule thre appointments...ALL 100% look out for my best interest and the safety of the vehicles. I am particularly grateful to Service Tech, Gabrielle (Gabbi as she's known by the Team) Gabbi's attention to detail and care makes me feel like I have someone looking out for the safety of me and my daughter. I cannot imagine going anywhere else to purchase a car or have one serviced. WELL WORTH EVERY PENNY!! More

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Anne was awesome in selling us our Touring, Great run down of the car and all the bells and whistles. She was respectful of our concerns around COVID. down of the car and all the bells and whistles. She was respectful of our concerns around COVID. More

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I have always been pleased with the service I get at Exeter Subaru. There was no pressure when I bought my car and the service is always great. Very friendly staff in the service department. Exeter Subaru. There was no pressure when I bought my car and the service is always great. Very friendly staff in the service department. More

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I'd like to thank Exeter Subarau for their outstanding customer service! Special thanks to Jimmy LaFlamme for making me an offer I couldn't refuse. He's such a great guy. Shout out to the new guy, Kei customer service! Special thanks to Jimmy LaFlamme for making me an offer I couldn't refuse. He's such a great guy. Shout out to the new guy, Keith as well, for sharing his knowledge & experience with Subarus He's a great addition to the team. Ann Italia along with Hannah are great at multi tasking and giving their customers great info. We have never been disappointed since the purchase of our first Legacy to this great new Forester Touring We absolutely love it! Thanks again to all! Joan & Mike Foti More

by Mike. F Verified Customer Verified Customer

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Chris Tarmey was readily available at nine and made it easy for me to purchase my 2020 Impreza. Totally professional working with me and answering all questions. Same was true of finance . I am familiar w easy for me to purchase my 2020 Impreza. Totally professional working with me and answering all questions. Same was true of finance . I am familiar with the service dept. because I ‘ve worked with them with previous vehicles. More

by trnrejt Verified Customer Verified Customer

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How many things can go wrong in one dealership! previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car deta previous email to : Hi Kayland, You already had my Subaru for 53 hours when I brought it in for service on an airbag recall. I also had the car detailed and was originally overcharged by $50.00 because the person doing the detailing saw a small triangular tear in the back seat and assumed it was from a mouse. When I called in to pay for the detailing, I questioned why the price went from $199 to $250 and was told about the extra hour that was needed due to mouse droppings. I questioned further and the young person who was taking my payment said he would get more information from the detailer. When he came back he said that there was no evidence of a mouse and so they would let it go for the $199. (are you kidding me?) If I hadn’t questioned my bill, I would have paid the $250. Secondly the person who was cleaning the front seat upholstery, got the cabin so wet that the new airbag and connection to seat belts malfunctioned. You had to replace both front seat belts and finally got the airbag light to go off. You had my car for 53 hours and I lost 2 ½ days of vacation waiting for its return. Your service department went through my car and provided a list of repairs needed as every dealership does on a service recall. Oh, I forgot one thing; the next time I turned on my AC, it only came thru the defrost area. I had to come back and a mechanic fixed it in ten minutes stating someone had knocked a clip off under the hood. (whatever that means) ***now for the purchase I made of a 2014 Subaru Crosstreck. I offered $13,500 and it was accepted. I came in for a test drive before making the purchase and was given a map to follow which was a circle of about 6 miles with all right turns?? Along the way I realized the gas light was on and made for a very stressful test. When I sat down to continue with the purchase the paperwork showed a purchase price of 14, 646 (something close to that amount). I pointed out the fact and it was corrected. I initially said I expected $2.000 for my 2010 Subaru with 114,000 miles since another dealership had offered that amount on paper. You gave me two lower prices for the trade in of which I then said it was a deal breaker and I walked out. When I got home, there were two voicemails stating I would get the $2,000 for my trade-in. When I asked if we could complete our purchase online so we wouldn't have to come back to the dealership, I was told no. My husband and I came back to sign the paperwork. Hannah sat down with us to take a survey on how long we were going to keep the car etc. A list of questions which was only for marketing even though I had specifically stated we only wanted to sign the paperwork. I might mention it was about 90 degrees outside. We finally sat down in another room with Hannah to fill out the registration and financial paperwork as we were financing with you. Also I was told we would have a choice of companies and would receive their best interest rate. I originally stated in conversation with Ann that I did not want a 7 year loan, that I was looking for a lesser term. That didn't happen because when Hannah was going over the terms of our auto loan it was for 7 years. At that point I just said go ahead to move things along. We got a tier one rating but who knows since we never saw any rates! One more thing about the purchase of my hybrid, my husband asked Ann when we were leaving with the car if this hybrid was the kind that shut down when you are at a stop light or working red lights to which she responded no. Of course, that wasn't true, maybe why we were given a right turn map to use on my test drive. Lastly, Hannah contacted me on a later day to say that there was a typo on the vin and asked me if I had registered my car yet. Thankfully I hadn't because looking at the RTA I discovered the purchase price was still incorrect and at a higher price!!! So another delay to redo the RTA by my insurance agent. The wrong vehicle identification number was not a typo. A typo is when a letter or two or wrong number is typed incorrectly. This vin was a completely different number! The finishing touch to this experience is that I was never given a key to the glove compartment and to this day I haven't asked for it. I just had eye surgery, and that is the reason I am just now completely my review of your company. It's a good thing I love my new car in spite of everything that went wrong at Exeter Subaru. Sincerely, Linda Beddeos More

by labeddeos Verified Customer Verified Customer

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Non-Stop Service I cannot thank Exeter Subaru enough with the work they did. I was in town for a week from Ohio and on my 700 mile drive to NH, started experiencing s I cannot thank Exeter Subaru enough with the work they did. I was in town for a week from Ohio and on my 700 mile drive to NH, started experiencing some problems. They ensured that by the end of my trip, I would have a fully functioning car, and they did not disappoint. Christine went above and beyond the call of duty to make sure that I was able to leave on my return trip right on time. If I could, I would travel back to Exeter Subaru for every thing involving my vehicle, and rest assured, I have spread the word of their helpfulness and professionalism to anyone who would listen. Thank you Exeter Subaru for keeping me from being stranded in New Hampshire. More

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