"We were greeted immediately by Chris and he said he could..."
We were greeted immediately by Chris and he said he could help us. Everyone was friendly and helpful. I took a test drive and immediately fell in love with the car. We spent the remaining time reviewing options of various models and corresponding prices. Chris reviewed all the features of my new Mini and set up my iPhone and the CM radio stations. The finance person was very friendly and knowledgeable also. An overall good experience.
"The people who work at this dealership are very very nice..."
The people who work at this dealership are very very nice and actually care about making sure the customer is satisfied and well taken care of
"Excellent customer service, Chris did the best to make us..."
- Oscar Salazar
Excellent customer service, Chris did the best to make us feel comfortable and get us into the car we wanted, thank you Chris. 100% recommended.
"The car process was smooth and chris made it super..."
The car process was smooth and chris made it super professional, yet fun. Chris went above and beyond listening to every detail I was asking to have in a car. Chris’s conscientious nature supported me through any tech questions and I felt like I knew my car before I left the lot. Excellent experience and dealership and great staff.
"Chris as well as the entire team at Mall of Georgia Mini..."
Chris as well as the entire team at Mall of Georgia Mini were amazing! From the very second that we arrived we were quickly greeted by Chris and escorted inside the dealership. Chris was courteous enough to offer us cold bottled water and snacks. From there we briefly discussed the vehicle that I was looking for. He ask several questions. I do admit that at first I thought it to be taking far too long just to look at what cars were available but once we had made it through all of the questions he went to speak with his Manager and then went out to pull down a vehicle. At that time one of the managers, Jordan, came over to Chris’s desk and introduced himself to us as well and let us know that should we need anything at all and Chris not be around that he would be more than happy to assist us however possible. By this tile Chris had returned and went out to look over the car and go on a short drive. On a side note-Chris took the extra 3 or 4 minutes to spray down the vehicle and wash off the pollen which I thought it to be a very special touch! While on the test drive Chris was very knowledgeable about the different options on the vehicle but never once seemed to over sell the car like many other dealers and salesguys have done in the past. Upon arriving back at the dealership we completed a quick appraisal on my car and that is when it all began. We looked over the numbers and ultimately agreed that the payment was just more that we were comfortable with. We actually started to leave but then at what seemed to be the last second Chris and his Manager Jordan came outside and spoke with us once more. Jordan was never once too pushy and both he and Chris genuinely seemed to want to make a deal with us at numbers that we were comfortable with. After speaking alone for just one more minute we decided that we did really love the car and that because of everyone’s overwhelming and genuine kindness in staying late and working for us we made the deal. The payment was still a little more than I wanted but I knew that it was in fact the perfect car and just the positive energy that you can see throughout their facility made it worth it. My family and I will be back to this dealership in the future and I will certainly send anyone and everyone I know to see these gentleman should they ever be looking for a new car.
"Chris is a real person! He offered no pressure, and truly..."
Chris is a real person! He offered no pressure, and truly cared about finding the right vehicle for us, not just making a sale. A truly great experience!
"I was pleased with the overall experience today. Not only..."
I was pleased with the overall experience today. Not only from Christopher, but every staff member I interacted with. Everyone is very kind, honest and helpful throughout the whole process.
"Best dealer I have ever bought from. Totaled my WRX 3..."
Best dealer I have ever bought from. Totaled my WRX 3 months into living in Georgia Mini helped me get into the same car with no issues.
"Dealership was laid out well, could maybe use more..."
Dealership was laid out well, could maybe use more customer parking. It was a Saturday so it was packed! I think an employee had his young daughter there as he was there when we got there and as we were leaving. She was running all over the showroom so maybe add a kids zone or something. Saw him getting a bag out of a white mustang with numbers on the side. I'm not a fan of super busy places so it was getting a little too crowded for me. We were in and out of finance super quick. I still don't know if I was required to pay the $899 for the detail bag. I would rather not have added that to my payment if it wasn't truly needed. I could but a whole set of chemical brother or meguiars detailing supplies for $200 and saved the rest. Oh wait I have a whole garage full of that stuff that I am familiar with and didn't need it. I know dealers make a huge profit for all of the extra add-ons, and it makes for awkward situations when the finance people push them so hard.
When I order a hamburger and say no onions, I don't get 10 reasons why I need onions and feel like a horrible human making a tragicistake if I do t.
It's problematic at all dealers and still wrong to pressure like that. I don't want the detail kit for 899, not even for 499, or 399 or even 199. It should be free, I just spent $50k there and it should be free. My only other sticking point and it wasn't the dealer problem, but maybe they could use their influence to help with the traffic lights coming out of there dealership. No left turn green arrow. Traffic was so busy I never got let in and had to sit through 5 light changes. I finally jumped the light and gunned it. Good thing I have an AWD Tesla. My salesman Chris was on point and added in after my original salesman Jordan passed me off. Fortunately, we got along since I didn't ever speak to him before. He was attentive and knew a lot about Tesla cars dispite working for Mini.
"Chris was pleasant, knowledgeable, and easy to work with...."
- Nick P
Chris was pleasant, knowledgeable, and easy to work with. The best experience I’ve ever had buying a car. A superb professional in every way.