Just took delivery of my 2018 Toyota RAV4 and could not of had a better experience! Working with Issa Naalbandyan was excellent! He was incredibly knowledgeable and answered any questions I had regarding the vehicle - I would recommend him to anyone! With the help of Sam Tetreau, Tomi Tsitsos, Christopher Stockert and Dyan Hoang, I was able to be in and out of the dealership in less then two hours and take delivery of my vehicle the very next day! I would highly recommend this staff to anyone who is not only looking to get a new vehicle, but also have a great experience while doing so.
Great service. Ben Boateng was great and ensured my purchase was easy and simple. Great guy, very gentle and honest. Tomi The Sales Manager was awesome too, so was Dylan. Boris 💪🏻
"Best Car Buying Experience of My Life"
My wife decided that she wanted to switch from a sedan to a SUV. Unsure of what she wanted, we were test driving a variety of SUVs at dealers throughout central Massachusetts. Having had a great experience here just two years prior, I suggested that we try Herb Chambers Toyota. Upon entering the building, Marque asked if he could help us. We explained that we were in the early stages of shopping and were only trying to determine what vehicle she might want. Even though we made it clear that we were not looking to buy that day, Marque seemed eager to help us determine if he had a vehicle that was right for my wife.
Unlike some of the salesmen at other dealerships, Marque immediately began talking with my wife instead of me. He asked her what she was looking for and which options were important to her. After listening to her answers, he brought over a vehicle that met all of her requirements. He then handed her the keys and told us to take it for a drive. It may seem like a small thing, but allowing us to take the vehicle by ourselves gave her the opportunity to really focus on the the vehicle and whether or not she liked it.
When we returned, Marque asked her what she thought of the car. Only after she confirmed that she liked the car, did he begin to talk about the numbers. I found Marque to be very honest and upfront in this process. In addition, there was no pressure. He acknowledged that we needed to think about it and that he would be happy to help us if we decided to move forward.
A few days later we decided to move forward. As soon as we entered the dealership, we were pleasantly greeted by Dhimitri, who immediately contacted Marque to let him know that we were there. Once again, I found the process to be very transparent and fair. We even got more for our trade than we expected! In addition, the process was very efficient. Marque, Dhimitri, and Chris worked well together to make sure that we did not have to sit there any longer than was necessary.
Finally, it should be noted that I was relieved that Chris did not try to pressure my wife into purchasing a bunch of add on items during the finance process. This truly was the best car buying experience of my life. Many thanks to Marque, Dhimitri, and Chris!
"Tony Vu is the BEST"
My whole family purchases cars at Herb Chambers. They are always professional and very helpful. The entire staff always makes the car buying experience enjoyable. This is the first time working with Tony Vu and we couldn't have been happier. He listened to every one of my needs and didn't try to push me into something I wasn't comfortable with. I got a 2018 Rav4. I absolutely love it. Tony worked so hard to get me the best deal possible. He got me the car very quickly, and he even got me a rental car in the meantime. I will always reccommend Herb Chambers to friends and family and now I will send them all to Tony Vu!
"bad day with finace "
he mest up my deal made me cansell my insurance and plates then 3 days later they couldent make the deal it was a bad expirience the manegers never helpt me out with the problem they dont care of there costermers
"Purchased a 2015 Nissan Altima with my son"
Sales forgot to call us and let us know the car was ready for pick up, the sales person was out and we had to call two or three times.
Other Employees Tagged:
Worked very hard in the loan process and after about 3 weeks I noticed there was a problem with my front tires. After talking with Dylan he kindly replaced them with no questions asked
- Happy Customer
We had a very good experience buying the vehicle we wanted at the price we wanted. As soon as we walked through the door, Deni Misliu was there to greet us. He was attentive as we described the car that we had come here to purchase, and he was accomodating to all of our needs and helped us nail down the car we later purchased. After Deni helped us find the car, we worked with Issa Naalbandyan for all the next steps. He succinctly explained the warranties and went through all the facts about the car, and he let us know he was available if we had any further questions even after we left the dealership. We left this dealership feeling confident in our purchase.
"Fouad is the guy go to!!"
Quic and easy
Fouad and Clifford made it so easy
And their manager Stephane helped to get where I needed to be!
Thank you Toyota of Auburn Team!!!!
What a great place! All three of the people I worked with were absolutely amazing. I felt very comfortable with the purchase and the process. I have never been to such a welcoming dealership. I am extremely happy with my new SUV and how I got it. I would highly recommend going here and seeing Marque Hoenig!!