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Start your review of Chuck Culyba.
Chuck Culyba
Chuck Culyba at Serra Whelan Chevrolet
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Chuck Culyba

New Vehicle Sales

Serra Whelan Chevrolet

40445 Van Dyke Ave
Sterling Heights, MI 48313

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5 Reviews of Chuck Culyba

May 20, 2018

Dealership Rating
Employee Rating

"Thank you"

- Petesky1990

I was very satisfied with Buff Whelan. My brother in law reccomended Chuck and Chuck was my salesperson and I felt very comfortable with the car I got for him. Chuck was one of the best salesman I've ever met. This is my first Chevrolet lease. He is very friendly and helpful always. Chuck knows how to run a sale and i knew what i kind of a car I wanted and that was the new Equinox. I want to Thank you Chuck for all you did for me. I will definitely come back and see you if I have any questions or concerns. -Peter S.

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Recommend Dealer
Yes

October 17, 2017

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"2018 Equinox "

- Scotmax

This is probably the most painless car leasing experience that I have ever had. Chuck Culyba was friendly, knowledgeable, helpful, took the time to explain all the options available to me and made sure that I completely understood.

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Yes
Oct 18, 2017

Serra Whelan Chevrolet responded

We're glad that Chuck took the time to make sure you were confident in your purchase! We know how important that kind of transparency is when purchasing a new vehicle. Thank you for your excellent review, and congratulations on your new Equinox!

March 08, 2017

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Employee Rating

"Great place to lease a car."

- cjachulski

My Experience: Chuck Culyba made it and effortless and enjoyable experience. A perfect gentleman. That's why we went with him for our second lease. As soon as our car, which was in transit, came in he called us to see it. It came the day after we first talked to Chuck. That was fast! When I couldn't get my Hospital to get me the supplier number for the discount, Chuck found a GM employee who gave us theirs. What a guy!

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Recommend Dealer
Yes

May 01, 2014

Dealership Rating

"2014 Equinox Lease"

- cjachulski

My Experience: Chuck Culyba made our leasing experience the best to date. He listened to our needs and found the Equinox that fit our needs exactly. We wanted leather seats, heated seats, red color,corner mirrors for blind spots, etc and he found the car we wanted. In addition, he bent over backwards to find every discount he could given the fact that I am an Air Force Veteran and an employee of St. John Providence Health. We were also pleased to hear about the "conquest" discount. He took time to acquaint my wife with all of the features of the car and how to operate them. Chuck showed my wife around the dealership and introduced her to the service desk staff. He helped get our OnStar set up and gave us a follow up phone call the next day on how things were going with our new ruby red Equinox. Moreover, Chuck Culyba is a gentleman and a class act. He offered us beverages and made the paper work a breeze. I have had good car buying experiences in the past but this one was the best. Thank you Chuck and Buff Whalen Chevrolet!

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Recommend Dealer
Yes

Other Employees Tagged: Marty Kavanagh, Patrick Tomasek

August 15, 2012

Dealership Rating

"My regular Dealership was having trouble getting my new..."

- Amy Bedow

My regular Dealership was having trouble getting my new car over to their dealership lot, and I needed my car urgently. I researched the invitory of several Dealerships (3) close by me to see if they had the make and model that I needed, and Buff Whelan had two on their lot, so I went there to get that car from them, because I could not wait. I was led to 'salesman' Chuck Culyba, and showed him the three written out-the-door pricing quotes I received from the three different dealerships- every one of them were alike as far as the price, they only differed by about a hundred dollars, either up or down. My first priority was getting my car; I had no problem paying a little more just to take ownership right away. However, Chuck's quote was $768 OVER the highest quote I received. I called my regular preferred Dealership and asked my salesman what it was that Buff Whalen was missing- maybe one of the discounts, for example. He replied and said,"I don't know- you are eligible for all the discounts- all I did was crunch the numbers, and anyone can do that!" So when Chuck Culyba came back to the desk, I went through all of the discounts with him, one by one, and they did add up just as my preferred Dealership's had, so that wasn't it- Buff Whelan was simply pricing his cars higher to begin with- much higher than the MSRP. Chuck Culyba showed his manager the three quotes I had gotten from the other dealers, and basically said, "I gave you OUR price; take it or leave it". At this point, I gathered my things and proceeded to walk out the door, but I passed the manager's office on the way out, and decided to ask him myself, Tom Bechtell, the manager, told me that my preferred Dealership was lying- he went on to say that the reason my Dealership hadn't gotten my vehicle was because they realized he quoted it too low, and was 'stringing me along' so I would go somewhere else eventually and they would get out of honoring his quote! He then made a phone call, with me sitting there, to the supposed District Head Manager to ask if my dealership had even requested my car to be sent there, and he said, "Yeah. I didn't think so." He also told this District Head Manager what the name of the Dealership was, and check them out for pricing mistakes!!! I butted in and said I had two more quotes from different Dealerships that were almost identical to my Dealer's price, and he bad mouthed all of them!! I didn't know what to think or what to believe- so I said I would pay their higher price, just to get it over with. I sat down again with Chuck Culyba to complete the deal. We started going through the papers, and we were right in the middle of it, but I had a very bad feeling about Buff Whelan- so much so, that I told Chuck Culyba I couldn't do business with Buff Whelan period. Something just stunk about the whole thing. I walked out of there and the next day, I went to another Dealership that had the vehicle that I wanted on the lot. They even gave me a better deal than my preferred Dealership, not that it mattered anymore- I just wanted my car!! My advice would be to stay as far away from Buff Whalen as you can- they are sharks. These guys are the sleaziest bunch I have ever come across in my 30 years of buying and owning cars. I felt dirty just talking to them. I hope this helps someone!

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Recommend Dealer
No

Other Employees Tagged: Tom Bechtell

Aug 31, 2012

Serra Whelan Chevrolet responded

I must apologize for you recent experience at Buff Whelan. I understand you were using the GM Employee purchase program. This means pricing is very simple – the price is located on every invoice and all GM dealerships must use this price for the employee purchase plan less any rebates that apply and authorized by General Motors. The price we quoted included all rebates that were allowed and followed the rules set by GM. The quote included the USAA rebate which was available to your spouse; meaning the vehicle titling had to include his name. The price you showed us by a competitor included an “internet” rebate of $500 which GM states there is no such rebate. General Motors is very strict regarding the rules for the GM Employee Vehicle Purchase Program – visit www.gmfamilyfirst.com for specific details. Click the “Get Answers” tab located toward the bottom of the home page. The complete set of rules and guidelines are listed in and easy to read PDF format. It states if a dealer were to price a vehicle outside of the rules, the dealer, as well as the eligible employee, risk sanctions-including future loss of privileges (2 years per violation) against the eligible employee, retiree or surviving spouse, repayment of monies, and/or termination of employment, in addition, legal action may be commenced for any rule infraction. GM performs routine audits at dealerships to ensure compliance is being followed properly. We, at Buff Whelan Chevrolet, will always follow the rules required by General Motors. We take pride knowing the rules GM has set forth, and abiding by the rules helps us, we believe, to set us apart from others that may mislead an eligible employee that perhaps does not fully understand the program and that could potentially risk the above stated in GM’s guidelines. We take great pride our dealership and our employees. Our foundation is based on our integrity and relationships; we always strive to provide upfront, honest communication with each and every customer so they, also, have the knowledge should they not be familiar with all the facts. Hope this helps clear up some of the misunderstanding and/ or misinterpretation in this particular case. Thank you. Kerry Whelan

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