"Great Buying Experience "
I had a great experience with my Sale Associate, Jeffery Walker. Also, the team working on providing me the best deal on my purchase of an Ascent Touring Subaru. Jeffery and Ricardo plus management were very courteous and never pressured me to purchase. I was extremely satisfied with the customer service, professionalism and quality of the dealership. I am really enjoying my Subaru Ascent Touring.
- Big Geoff
Love my new to me Subaru Cross Trek. The dealership was accommodating to my needs and responsive to my inquiries. After requesting the service department to re-detail my car, they did a fantastic job.
"Only bad experiences"
I bought my car here 2 years ago. Sales were decent, they did try their usual push of extras etc but I had no issues here. Someone bumped into me in a fender bender in my first year, I chose to go to the Subaru body shop to get it repaired although I could have brought it anywhere. After a month of driving the replaced bumper started popping out and wasn’t sitting correctly. I’ve been back 3 times since where the body shop have said they need to order brackets for the bumper etc etc... they would call when they got the parts. I have never received a call back. They took the business did a poor job and never fixed their mistake.
I brought my vehicle in for a service on Friday - the service itself came to 480 usd, which I thought was very expensive. I needed to have 2 break pads and tires replaced also - the total cost came to a whopping 1300. I was informed of the ‘worst case’ cost of 1270 to which I said I thought was too much and I would like to shop around - the service assistant said he would work with me on the cost....guess he just didn’t bother. Anyway lesson learned won’t be buying anything else from Gerald be it in service or future vehicles. Terrible body shop and terrible service center
"Great car and exceptional service"
I bought a used Toyota vehicle from this dealership and the entire experience was great. John and Jeff were great and sold me a great car that was exactly what is was looking for. I definitely look forward to buying another vehicle with them in the future, and highly recommend anyone looking for a vehicle to shop here first.
"Great people. Fantastic price. No pressure."
Gerald Subaru helped me get the car of my dreams. Everyone was wonderful. From start to finish it was seamless and actually enjoyable! I would reccomend the whole auto group. They have a customer for life.
"Try Kelly Thomas for your next Subaru "
This was my second Subaru I bought from Gerald Subaru. I was very impressed with the professionalism of Kelly Thomas and her willingness to work within my budget. For me, car buying is stressful enough. I never feel like the salesperson is on my side. That certainly changed working with her. Nice to be treated like i was a real person who mattered. Very rare experience.
"Amazing Experience at Gerald Subaru - Kelly Thomas Was Great"
Last week we purchased our second Subaru Outback from Gerald Subaru. Why? Because they are professional to work with, a great service department, and patient with all of our questions!
Kelly Thomas was wonderful- first in helping us select the car that was right for us and then in educating us about all of the features on the car.
"The best car buying experience "
Talking about pricing, timing and quality on a sales person , you have to come to Subaru Naperville, great customer service and help in finding the correct car on the correct moment. Definitely recommending Subaru Napervile and Leo Lopez , my sales advisor. He went far and beyond. We became friends instantly.
"Manny, Rudy, Leo"
I appreciate the excellent care given to me, and my Foerester, by the excellent mechanic, Manny, service advisor, Rudy, and super salesman, Leo. You have assembled a great staff of people.
Other Employees Tagged:
, Rudy and Manny
"Great Customer Service, start to finish!"
- Dawn P
Service manager Chuck Dziak was a great help when contacting Gerald for the first time. The courtesy loaner car was much appreciated!
Salesman Leo Lopez was a courteous and helpful over the phone.
Salesman Eric Zetterlof was a joy to work with, start to finish---patient and courteous; he truly listened to my auto needs toward helping to guide me to just the right car choice! Highly recommend!