"Extremely Professional, Personal and a Great Guy!"
- Jon Christofersen
Paolo is outstanding and very helpful. The warmth of his personal communication skills leave me with a strong degree of confidence that is reassuring. I really enjoy his sincere friendliness, its the kind that comes from someone who enjoys what they do. I hope Heritage knows what they have with Paolo!
Thank You ! 👌
"Great service all the way around!"
I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department is great and Melissa Cole (who sold me my car) has always been there for me when I have had questions or needed advice. I have referred many friends and family to her. During my last service visit I was talking with another customer of the dealership and we were sharing our very positive experiences with Melissa. Concerning the Service Department, Ciara, Paolo, and Jennifer were (and are always) awesome!!
"Great service and very helpful"
Appreciate the attentive service! Excellent experience. Very helpful in keeping me informed throughout the process. I recommend Melissa especially to anyone thinking of purchasing a VW.
"Service advisor attitude - Ciara Barron"
I took my car for service on 8/17/17, I was first told it needed a new part, I was pretty irritated. my car is less than one year old. Than I was told it would be ready by 8/18/17, I was given a base model loaner.
Than I was told the part did not come in and It may be in by Monday. When I told her I was upset about a new car having problems, she responded, I'm trying to help you I don't make the cars.
That was completely unprofessional and rude. This was my first service issue with VW and I am not pleased so far how it is being handled. Also if you have my car because of a factory problem, I should have be given a equal vehicle as a loaner,