Cindy Brown

This dealership is the worse dealer i have ever dealt with. Their sales people lies to you to get the sale, then after that they do not want to talk to you. When you call in for a problem, they ignore yo with. Their sales people lies to you to get the sale, then after that they do not want to talk to you. When you call in for a problem, they ignore you. Their customer service people, do not return your calls when you have a problem. Their customer service manager repeatedly lied to me about ordering a part for my car and the part was never ordered. I reported them to the Better Business of Arizona for their wrong doing. The bottom line this dealership is dishonest, and very shady, if you want my advice never buy a new or used car from them. period More

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On multiple occasions this place has absolutely failed us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in us. Most recently, they posted a vehicle for sale. I submitted an inquiry to which I received at least three different responses to. I was invited in that evening for a text drive. I replied I would be in first thing the next morning. Upon arrival, I asked for who I had emailed with to which everyone was clueless as to who this person was. I showed them the emails, and was told “oh that’s one of our online people blah blah blah.” At that point a man offered to help me. After 20 or so minutes trying to locate the vehicle, I pointed it out to him. It was sitting in the front spot right outside the door. He assured me that I was wrong and that vehicle was a customer’s. After another few minutes he return to inform me “that in fact that was the vehicle, and it was still where the customer had left it after turning it over to Volvo.” We looked through it and he gave me the whole speech about going through inspections and such. I offered to pay cash to show my seriousness of purchasing the vehicle. He said they had to run it through the checks to ensure it met their standards which I understood and appreciated. He confirmed my contact information and assured me that he would call. No call. No nothing. Fast forward a few weeks. After having another wild experience at a different dealership I opted to return here to speak with a manager to understand why it was so difficult to buy/lease a car when they seem to have plenty on the lot. Upon arrival I asked to speak with a manager, the first representative asked to know why. I briefly explained my situation, including the part about the used white sedan, which she retorted “oh! I bought that car! Smiling ear to ear!” Talk about insult to injury. It blows my mind that a company would allow someone with such a lack of professionalism to be the first person customers come in contact with. To wrap this up, I finally was able to sit with a manager…Tim Raspiller. I slowly walked him through all my issues. Provided him the emails to show all the facts. I then showed him the deal the other dealership offered me and then backed out of. He “didn’t want to say anything bad about them, but then suggested they made a deal they couldn’t back up.” I was earnest and willing to go, but asked if it was reasonable and if he could get anywhere close to what I was looking for. He worked his magic, pulled some strings, and low and behold he was going to save the day by pulling a loaner and leasing it to me at the agreed price. He did warn me the vehicle would not be available that day but he would rush to get it to me. Everything seemed great. The next day they called me to tell me the vehicle is ready. I show up and instead of the XC60, which was the only car we ever talked about, he has a S60 waiting for me and I would need to schedule an appointment to bring it in to get the package I was promised. Are you kidding me?!?! How hard is it to give a company $20K? Excuses were made, fingers were pointed, but at the end of the day poor service starts at the top. Tim failed to listen and it shows why this place has gone so far downhill. Side note: if you want good chit chat, go meet with their finance guy. Loves to talk. He will tell you about all the damage he has caused to his cars and where brothers live. If you want accurate numbers, avoid this guy. He had to reprint the financials because numbers were wrong and of course higher than what was written and agreed too. What’s funny to me is looking as this, when I asked for THE manager…I should have been taken to Jason. More

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