"This is my first Lexus and this dealership is above and..."
- BRANTPRESSE2004WINE Verified Customer
This is my first Lexus and this dealership is above and beyond any expectations I had. I'm a senior citizen and have some issues with technology but Som my salesman and Clare in service go beyond the expected and have fun doing it!
We are proud to have been a part of your first Lexus purchase and are thrilled to see that our team treated you to the top-notch service that we strive to offer. The satisfaction of guests means everything to us and it is great to see that Som and Clare walked you through the process to ensure you were confident in your vehicle. On behalf of all of us at Lexus of Roseville, we wish you safe travels and hope to work with you in the future!
October 07, 2020
"Go recall done and service but would have given 5 star if..."
- CUTHBERTDANNY Verified Customer
Go recall done and service but would have given 5 star if they would have cleaned my car and the inside. Mats were tossed and not put back and foot prints all over my back mats not happy with that. Clair was great. Loaner eas clean and nice.
We're known for performing meticulous work as we want guests to be confident in our services. I apologize for leaving the wrong impression during your recent visit and I will address these concerns with the right people. Thank you for your business and please don't hesitate to call if you would like to share additional feedback.
Jay U. - General Sales Manager - 916-472-7422
September 28, 2020
"excellent service as always ,start to finish in the..."
- SLPLESKO Verified Customer
excellent service as always ,start to finish in the process. Loaner was given at the beginning of the process and my car was returned clean and ready to go.
Thank you so much for being loyal Lexus of Roseville customers! It really means a lot that you can depend on our team for professional service, every time. We appreciate your review and look forward to assisting you in the future.
August 04, 2020
"Quick and efficient and friendly service- will be back!"
- BARBARA.ROSA Verified Customer
The entire team from drop off to consult to rental to pick up.... everyone was friendly, thorough and speedy! My first time there to this service location and I will definitely be back
We're so proud to have earned your confidence, Barbara! It was our pleasure to deliver a welcoming, efficient service experience. Thank you for trusting Lexus of Roseville with your car repair needs - we'll always be just a call away!
July 22, 2020
"It was incredible service. We are happy that chose Lexus..."
- NADEZHDAPAVLYUK Verified Customer
It was incredible service. We are happy that chose Lexus dealer shop, like always satisfied and recommend referrals to people. Especially I appreciate Clare my new advisor for meeting my needs. Very important for us in our crazy world. Thanks again.👌🙏
This service was due to a Lexus recall event. They proactively contacted me. Scheduling with Claire went smoothly. A loaner was made available. Covid-19 safety precautions were evident, and the service was completed quicker than I expected,
First time in since my best service person ever, Mike Carlson, retired. I made my appointment with Clare Smith who was friendly and knowledgeable, and was looking forward to meeting her. After 10 plus years with Mike, I knew I was spoiled ! In a matter of a few minutes I was comfortable with Clare who is very competent and thorough. Start to finish - a satisfying experience !
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