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Claude Dauman
Claude  Dauman at Audi Beverly Hills - A Fletcher Jones Company
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Claude Dauman

Service Advisor

Audi Beverly Hills - A Fletcher Jones Company

8850 Wilshire Blvd
Beverly Hills, CA 90211

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2 Reviews of Claude Dauman

March 25, 2021

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Employee Rating

"The service I received was excellent, very thorough and..."

- ihhc709

The service I received was excellent, very thorough and efficient. I was able to take my vehicle in immediately and was returned to me in a very timely manner. I would recommend anyone who needs to have their vehicle service to come here always.

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Recommend Dealer
Yes
Mar 30, 2021

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful, and result orientated experiences you have working with our team during each visit! We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Best Wishes, Your Friends and Family at Audi Beverly Hills

February 06, 2021

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Employee Rating

"I enjoyed my buying experience here. The SIGNING..."

- silverjon85

I enjoyed my buying experience here. The SIGNING experience was simply awful. Almost ruined it, but didn't. The sales process was a tiny bit choppy only because the gentleman I started with had some PTO, so I shifted to another great Sales Manager named Michael Tesh. Farhad was extremely helpful until this handoff, I just wanted to move quickly--no fault on his part for taking off days. Farhad, you were great. The test driving/car tour experience was good with Jared--what a nice, knowledgeable, and savvy guy!. My only recommendation for future: Don't make customers sit in the car on the 8 floor drive up the parking garage--some of us get nauseous! The negotiation process--simple. Thank goodness my partner has amazing Credit so it was truly painless. Michael made a great offer, and we took it. The one star off the review comes from the finance meeting, specifically with Johanna. My message to this finance manager is simple: Read the room. You were far too unprofessional, your language was vulgar, I really think you said some racist type things about the BLM movement in Los Angeles, and you promised this portion of the process would be the quickest. With your consistent talking about things not related to our signing of the vehicle, and fear-mongering on how delicate our new sQ5 was trying to sell me more service options, my partner and I were texting each other to ask if we were living in reality. We were both uncomfortable and wanted to leave the room as quickly as possible. It's as if we were your audience for 40 minutes, when we didn't want to be. We wanted to get in our new car and go. I have never encountered such unprofessionalism in a business setting where someone is dropping serious coin. You were far too familiar with us in this short period, and I think it was unnecessary--we could have been in and out in a pleasant way in 15 minutes. Instead, we had to hear how you feared for your life in your Rodeo drive house, and how you buy $5000 LV handbags; and how my sQ5 is going to break and its crippling expensive to fix, so spend $300 more per month to cover it--Johanna, I really hated our time in that room. All else was great overall.

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Recommend Dealer
Yes

Other Employees Tagged: Michael Tesh, Jennifer Belander, Johanna Felchlin , Jared Stevens

Feb 08, 2021

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Jon, Thank you for your business and taking the time to share your insight. We are so thrilled to hear of the wonderful dedication and commitment you experienced working with Michael Tesh after a rough beginning during the purchase process. Michael is one who takes great pride in serving our guest well, and strives to provide all the needed information to help our guests find the perfect vehicle. It is truly wonderful to have your kind sediments regarding his true professionalism during your purchase experience! Please know we will use your comments to improve upon and we hope you enjoy every mile in your new Audi! Sincere Wishes, Kimberlee Camargo Reputation and Brand Ambassador

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