Claudio Perez | Page 16

They have been performing all the required and major services for my Fiat 500L such as 100K miles, transmission replacement, wheel hub replacement and front suspension struts replacements. My point o services for my Fiat 500L such as 100K miles, transmission replacement, wheel hub replacement and front suspension struts replacements. My point of contact has been Mr. Claudio Perez and I am very happy with him. The place is pricy but the work that they perform is good work so in my opinion ,specially in the West Palm Beach area good certified Fiat 500Ls mechanics are hard to find, is worth it. The only complaint that I have is during my last visit I needed to replace the front wheel hub so I brought with me the new part which later on I learned that it was for the rear wheel, Meanwhile the mechanic took the front wheel hub a part and when he tried to install the new part he realized that the wheel hub that I brought with me was for the rear wheel. so they charged me the full labor amount of disassembling and reassembling of the wheel hub, $700+, and I made another appointment after I received the part for the front wheel hub. Now the issue I have with this is that the mechanic never bothered to check the part that I handed to him before starting his disassembling the front wheel hub. Is he not responsible to make sure the part that is given to him is the right part? Apparently not and they fault me for it. All the mechanic had to do that day was to open the box and check the part to make sure it was the right part. Don't we all do this before taking the next step? So I am bit dumb founded that they did not even bother split the cost. I mentioned that to Mr. Perez and suggested him to first make sure the part that the customer is given them is the right part before starting the work, is that not the normal in any line of business, don't they have to check the part given to them even from their own part department before starting the work? After all they are charging high hourly price for their mechanics. Why customers are held financially responsible for the mechanic's mistake? As I wrote all he had to do was to open the box before starting any work and check out the new part. I am not saying that this is a bad place, just some of their business practices has room for improvement. I hope you find this useful. More

by bbmohebbi Verified Customer Verified Customer

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Service was very good. Service Rep was great. I will be back for more service. Service Rep was great. I will be back for more service. More

by mcecchini3537 Verified Customer Verified Customer

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Great service. Comfortable waiting area. Service advisor was knowledgeable and communicated the entire process well Comfortable waiting area. Service advisor was knowledgeable and communicated the entire process well More

by Ksmedin Verified Customer Verified Customer

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Stopped by to service my Jeep Cherokee and Claudio was great, as usual. Everything was great great, as usual. Everything was great More

by pbruzzone66 Verified Customer Verified Customer

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My adviser was amazing and courteous and helpful. Great experience tyhis time . Just waiting on them to call when a part comes in. Great experience tyhis time . Just waiting on them to call when a part comes in. More

by rmp16 Verified Customer Verified Customer

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Car was repaired on time and on budget. Suggested additional needs which I will follow up on next service Suggested additional needs which I will follow up on next service More

by rjenkins4 Verified Customer Verified Customer

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Claudio was very helpful as always. They take great care of my Alfa and I will continue to bring my care to Arrigo Alfa! They take great care of my Alfa and I will continue to bring my care to Arrigo Alfa! More

by nic1031 Verified Customer Verified Customer

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My advisor was great. .... told me what is going on with the car and told some solutions.. great dealership .... told me what is going on with the car and told some solutions.. great dealership More

by chris Verified Customer Verified Customer

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Claudio is awesome! ! Thank you for taking care of my car! Sssss fffff gghhgh jjjkkj kklkkkk ! Thank you for taking care of my car! Sssss fffff gghhgh jjjkkj kklkkkk More

by kellimperez0995 Verified Customer Verified Customer

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Been taking our stelvio here for a year. Up to now, there's been no issues with services. Up to now, there's been no issues with services. More

by Noe Verified Customer Verified Customer

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