"Professional, knowledable, kind."
From the first contacts with staff through the financing process; I feel we were treated with patience & respect. We had many questions & some apprehension in general. It was a difficult decision to trade our used 2013 Ford Edge for 2012 RAV4; had to "downsize". The 2012 RAV4 is like new, lower mileage, has five new tires, leather, Limited edition; obviously well cared for car / "Toyota".
Mr.Adam Binford spent much time explaining details about available options. He followed through with Carfax, KBB, and other information he had READILY AVAILABLE. I was shopping, comparing other RAV4s. Binford had information I needed. Saved me a trip to Killeen or other places.
Mr. Oran Adams answered questions for my husband with patience as did Mr. Myron Dixon regarding pricing and financing. The saved us some extra steps & time. Dorian Bass helped wrap up the paper work in the end. It seems they worked like a team. Everyone pulled together. We are in our senior citizens age with many experiences in car buying & trading over the years for self & family.
I believe we were treated with best honest efforts. Great experience overall. Even got a follow up call after the purchase. Well done guys! Thank you all. I may have left couple names out because of brief encounters during out visit; no less important to the process.
"Professional and Caring"
Purchased a 2019 RDX with David McDavid this month. Our third Acura from this dealership. Tevin Nance was our sales Consultant. We found him to be extremely knowledgeable of the Acura product and features.
We love our new RDX! The new technology that Acura has included in the ‘19 RDX is amazing. To make sure we understood all of the features, Tevin went through each one, setting up the most important ones before we left the dealership which was extremely helpful. He set up a follow up appointment to answer any questions which might arise as we acclimated to the precision cockpit format and also provided his cell number in case we have any other questions -above and beyond!
In the time of our visit, we also had an opportunity to meet and speak with Clyde, the General Manager, Kenneth, the General Sales Manager, and Myron in Finance. With each encounter, we felt our best interest was taken into consideration.
We recommend David McDVid and the Acura Owner experience if your looking for a car. (Ask for Tevin. He’ll take good care of you!)
Other Employees Tagged:
, Tevin Nance, Kenneth Jones
"Some bumps in service sometimes, but they make it right"
Edit 12/27/2016: Just had a really good, long conversation with the general manager... they followed up and made sure to meet and exceed my service expectations. They admitted mistakes, ensured they were listening to customer feedback, and went above and beyond to make sure everything was set right. Everyone makes mistakes... and it seems they are great at correcting and learning from mistakes. If you have any service issues, be sure to contact management (general management... not just service management) if you feel anything is not properly resolved.
Additionally, management knows that they are fighting with scheduling issues thanks to some technical / website glitches and are doing their best to put a plan in place to make sure schedules are set for proper service / attention to each customer. Great to hear they are aware of issues and are actively planning/executing to keep things running smoothly.
I have spent many years with this dealership, and even though there are obviously bumps... they do go above and beyond to make it right.
I had service today, and it was really frustrating. I was quoted one price on the phone for brake service...approved the service... and then was called back a few hours later saying that service as done, but a new rotor service needed to be done also, costing much, much more. I couldn't decline the initial service anymore... it was already done. I would have preferred no service, as now I'm probably just going to buy a new car. But I don't get that option when you don't quote me the right service price the first time, apparently.
I understand that some things are not common. And over the years, service for me has been pretty good here. But the last few service visits have been really frustrating for me... ranging from inconsistent communication about regular maintenance to bad scheduling (I booked my recent service online... and showed up today and was told I wasn't on the schedule...and do I really need the service today / ASAP?) to shifting prices.
Other Employees Tagged: