"Cody was very personable and helpful from getting me set..."
Cody was very personable and helpful from getting me set up with an appointment, to listening to the type of car I wanted and explaining how the process worked. He wasn’t pushy at all or trying to force me into getting something that I didn’t want. He answered all of my questions honestly. I really appreciate the time he took throughout the whole process. I am happy to give DCH Honda of Temecula my business. when I know they have Cody as a part of their team.
"On 12/19 We purchased a CPO 2019 CRV-EX from DCH Honda of..."
On 12/19 We purchased a CPO 2019 CRV-EX from DCH Honda of Temecula.
1/ Spare key - When we purchased the vehicle, after I paid for everything and was about to leave, my sale rep Andrew realized that the spare key was missing and he went to look for it, with no success. Andrew said he was going to investigate further, maybe check with the previous owner and call me back. That never happened.
I followed up with another sales rep (Cody) by email the following week. Now the story was that the vehicle was a trade in and the previous owner only returned the vehicle with 1 key. I was told the previous owner was gonna check his storage and that I should hear back. At this point Cody mentioned that the other option was got the dealership to issue a key at their cost.
Numerous emails were exchanged and I tried to be patient as it was holidays season. He offered again to sell me the spare key at "their" cost of $330.
At this point I emailed back Cody and explained to him that on the CPO Checklist it clearly states 2 master keys are to be provided. We never heard back from Cody.
Today I called and spoke with the manager Danny who said that he already approved the key to be made. I asked Danny why they tried to charge us, why it took so long, and why no one got back to us, but he had no explanation or apology for me.
2/ installed alarm
When we purchased the vehicle it came with a dealer installed alarm that apparently could not be removed under any circumstances and of course was increasing the car price by almost 2k.
We were forced to purchase the alarm in order to purchase the car. The sales team told us this is standard practice and all their vehicles have alarms because they don't have a security guard. I still don't understand why we were not given the option to remove the alarm and I want to know if this is standard Honda protocol. When I purchased my certified Honda Civic at a different Honda dealer they were very persistent that I purchased the alarm but I was allowed to say NO and not buy this alarm.
With DCH Honda of Temecula I was not given an option to remove the alarm and had to pay extra - even if I didn't want this alarm.
I would stay away from this dealership. They just want to rip you off.
Other Employees Tagged:
"Happy with my car and friendly to the customer and they..."
Happy with my car and friendly to the customer and they really know what there doing but not happy with final sale they did not explain everything
"Cody was awesome in finding the Pilot we wanted! The..."
Cody was awesome in finding the Pilot we wanted! The whole process went swift and thorough! Thank you Cody! Thank you Evan and Danny as well!
"Cody was wonderful and helpful! Evan was very pushy and..."
Cody was wonderful and helpful! Evan was very pushy and misleading. Overall I’m glad i got the deal i got. But i don’t appreciate the lies to feel like I HAVE to get something i don’t want. Personally in sales and understand the hussle but wish there was more integrity and honestly.
"A Most Awsome....ist dealership"
- Wilhemina ;)
Ok, we showed up for our appointment with Cody Lafferty he refer me over to Jose Oros because he had other customer who showed up early for their appointment and they work as a "TEAM" at DCH Honda. Jose was very good and professional the finance guy Corban was also very professional and made it easy to sit and sign documents. It took a bit long to detail (clean) our car Because of 1 guy only doing detailing so Jose went to help the guy detail our car because they work as a "TEAM". Otherwise i recommend you all go see them so far this has been a positive purchase.
"I appreciate Cody assisting me & showing me how to use..."
I appreciate Cody assisting me & showing me how to use the new car. I’m glad I was able to be helped .Great customer service .
"By far the best car buying experience I've ever had. The..."
By far the best car buying experience I've ever had. The staff were friendly and professional.
Virtually hassle free .we were out the door with our car in 2 hours. I highly recommend this dealership and would definitely do business with them again
"Everyone was super helpful and kind. Made the process..."
- Josh carlson
Everyone was super helpful and kind. Made the process very easy and left me with an amazing car! Would recommend to everyone. Can’t wait to deal with Temecula Honda for a while!!
"Had a great and smooth experience with Cody Lafferty. I..."
Had a great and smooth experience with Cody Lafferty. I will absolutely return for future purchases. I appreciated the personal approach and how I was treated.