"Above and beyond service"
Called the dealership and asked for Cole, who helped me with my transaction over a year ago. Relayed that the Audi MMI interface was not recognizing my new phone, and asked for some technical advice. Cole immediately asked if I was home and drove over to personally assess and troubleshoot the problem. The issue was quickly resolved and I can’t say enough about Cole’s desire to help and his overall professionalism. You won’t go wrong if you seek his help with your next Audi purchase or experience!
"Great Experience. 100% satisfied"
From the moment my family and I walked into Jack Daniels Audi we felt welcome. We were greeted by the manager and introduced to our sales rep, Cole. Cole was very attentive to our needs. He went above and beyond to ensure my 3 & 12 year old daughters were comfortable through the process, even provided them lunch at one point. We negotiated a great deal in little time for the exact vehicle we wanted. Cole took the time to explain every aspect of the vehicle and even installed my all weather mats. This was the type of service and attention I would expect from a luxury car dealership and Jack Daniels didn’t disappoint. I would absolutely recommend Cole and the Jack Daniels of Upper Saddle River team, and hope to do business with them again in 39 months!
"Excellent experience and customer service "
Our experience at Jack daniels Audi of Upper Saddle River was amazing. From the start, our salesman Cole Tatsuno was the consummate professional. He explained everything to us, was friendly, knowledgeable and got us a great deal on our new car. We couldn’t be more happy with his service, personalized care and attention to detail.
We also had a great experience with Rudy in the finance office. He was extremely helpful, professional and explained everything to us thoroughly and answered all of our questions with knowledge and expertise. We will definitely recommend Cole and this dealership to friends and family without hesitation. Great job all around. Thank you!
"We couldn't be more satisfied with our experience "
If it wasn't for Cole Tatsuno at the Upper Saddle River Jack Daniels Audi, I am not so sure that I'd be driving this amazing Q7 today. Cole is a non-pressure, personable salesperson who took the time to listen to our needs and answer all our questions. Negotiating with him was comfortable and straight forward and he helped us obtain both the price and car we wanted. I don't think that I have ever been as relaxed purchasing a vehicle. Definitely ask for Cole if you're in the market for an Audi!
From the beginning of my car search to signing the final paper work, everyone was very helpful! Also, could not have asked to work with a better specialist than Cole! Keep up the great service and will definitely be recommending friends for their future purchases!
"Great Follow-up and service"
Cole did a great job from the initial meeting through follow-up communications to the final sale. He listened to our interests and concerns and delivered.
Looking for an Audi? I would highly suggest you contact Cole Tatsuno at Jack Daniels Audi in Upper Saddle River. Our experience was amazing and truly painless. Evidently, he’s stuck with us as long as we own an Audi!
"Amazing every step of the way was perfect!"
Cole was extremely professional & any concern I had he took care of it. Most salesman don’t have the customers best interests in mind. However, my experience w/ Cole was more than I ever expected. I can honestly say that when looking for a new car you can TRUST Cole. In addition, moving forward I’m going to purchase all of my vehicles from Upper Saddle River Audi!
I had a great experience working with Cole Tatsuno. When I set up a test drive for two vehicles, I informed JD this was my first stop in making a choice for a car. I was not pressured into signing anything at that time. Cole and JD let the cars speak for themselves. All of my questions were answered to my satisfaction and they followed up with phone calls and emails. You can tell Cole is a car enthusiast and really is trying hard to find the car that will meet your needs and wants. He seemed interesting in selling me “the” car I wanted not just “a” car. He spent time after the sale demonstrating some of the features I was not familiar with. I got a good deal with excellent warranty coverage.
At JD I have had excellent and professional service for my first Audi and I don’t foresee that changing as I use them to service my newest vehicle.
Just purchased an Audi Q3 at Jack Daniels Audi. Our sales rep was Cole Tatsumo. Cole spent a lot of time with us, showing us several models, took us on test drives, and answered all our questions clearly and honestly. Helped us find the perfect car. The entire experience was easy and pleasurable. Cole stayed with us until we drove the car off the lot....was patient, honest and professional. I would highly refer anyone I know looking for a car to go to Jack Daniels because of the professionalism of the staff and the service they provide.