"I want to let you guys know that Audi of Naples has been..."
I want to let you guys know that Audi of Naples has been the worst department. I have previously driven an Acura and Infiniti and I have not had this kind of service experience. My time and you guys time is important and I feel that this experience and me having to reach out and write reviews and letters of such is a waste.
My sales guy Cris has been great. He has stayed in contact with me throughout the entire ordeal and I am not satisfied. I brung the car in on 11/03/2020 and they found zero issues. The largest issue for me is the fact that my AC gets warm and then cold for approx 20min which I find unacceptable for a $60k CPO vehicle.
At arrival of retrieving the car the service guy Joseph delivered the news that no issues were found. I was astonished knowing that these issues actually are occurring and still are. When the volume of the radio is raised the rear deck lid shakes and makes a god awful sound. My AC gets hot intermittently and brakes are squealing. To make matters worst I was inquiring with Jospeh about how to update the MMI version and how that process works. He preceded to walk away from me and tell me “look in the car it’ll tell you.” I then responded I am trying to verify if I have the most updated version, the car just tells you the current version and not what’s the most current.” I was willing to pay if updating was available but he walked away as if he was strapped for time. Which I was later told by many that the service department was severely understaffed.
I received an email on 11/04/2020 advising me that Audi NA was going to possibly ask about my experience. I responded and let them know via email on 11/10/2020 that I wouldn’t be scoring them 100%. The Service Manager Chris called me on 11/11/2020 and left a message regarding the email. I called him back twice on 11/10/2020 and left a message on his voicemail and with the receptionist. To this day I have not spoken with him. Also on 11/16/2020 I also sent him an email stating how I attempted to speak with him and he has NOT responded.
On my second visit for the same issues also... I was told that zero issues were found. They then stated they would put a piece of foam into where my sunshade sits however if I closed the sunshade the foam will stick out of the housing. I told them absolutely not. I also was informed that I needed 4 new tires, which I feel is ridiculous considering the fact that I have owned the car for less than 3 months. I believe that this dealership knew that the tires barely passed certification and now I have to take the cost as the new owner which I find unacceptable. I then got home and realized that they failed to place passenger floor mat back in the car.
In my opinion this dealership and service department deserves 0 stars. I then tried to sell my car back to them and was willing to pay approx. $5k out of pocket to trade in for a ‘20. They revealed to me that the car was worth $45k and that I owed $60k, although I had the car for less than 3 months. Previously working in the finance world I know that they could’ve purchased the car for about $50k, me previously paying $53k, and all the crap that I’ve had to endure with them.
"Wouldn't purchase a vehicle anywhere else! Chris Torres..."
Wouldn't purchase a vehicle anywhere else! Chris Torres is best salesman! Always finds perfect car for me! Great personality, like family to us great!
Cris and Joey both do a great job! They make sure to take care of their clients needs. My experience has always been great working with these two.
My husband and I have purchased Audi cars from your dealership for the past seven years.
Chris Torres has been our salesman and we can't say enough nice things about
him. He has become a great friend!!
We have had lots of experience with your service department and we are very
pleased with them as well. They are always very friendly and courteous!!
"Great ,service ,good , A person people,Understanding Love..."
Great ,service ,good , A person people,Understanding Love the attention they gave I will recommend them Very happy with my car !!!!!! Audi A4 Thank you
"Justin Pavey is knowledgeable and professional. I can..."
Justin Pavey is knowledgeable and professional. I can always trust him to get the work done right and in a timely manner. The Audi Naples dealership is top notch and I always have a great experience from purchase to service.
"As perfect as the car! "
I highly recommend Audi Naples and their excellent sales staff. Everyone did exactly what was promised. Being a thousand miles away and buying a car for my eight-eight year old mother can be challenging. I only wish they were my local dealer!