Cristal Bello

My Outback Wilderness Edition was purchased in December 2023 and I had a tow hitch and wiring installed as part of the purchase. There was a problem with the installation regarding a fascia component that 2023 and I had a tow hitch and wiring installed as part of the purchase. There was a problem with the installation regarding a fascia component that is installed on this model. Unfortunately, the fit and finish were not perfect. Cristal oversaw the repair and it did not meet her's or Subaru's satisfaction and it was determined that a whole new bumper had to be installed. Although, I was disappointed to hear this news, Cristal arranged for a loaner car during this time and assured me that the body work and painting would be perfect. It took a little longer than expected but I had the same Outback as a loaner. for the 2 weeks. Cristal, as a generous gesture of customer care had my car fully and beautifully detailed. She went above and beyond in her communication with me. She took a challening situation from a customer perspective and made it a positive out come. My Outback looks terrific! More

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I bought my 2015 Crosstrek from this dealership. It has never seen serviced anywhere else. Twice, including today, I was assisted by Cristal of the service department with a problem that was cover It has never seen serviced anywhere else. Twice, including today, I was assisted by Cristal of the service department with a problem that was covered by the lifetime powertrain warranty. Previously, the insurer authorized coverage for transmission and head gasket leaks. Today, I was not charged for replacement of a wheel bearing. I appreciated her following up with the insurer, which has saved me a lot of money on repairs. More

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Premier Subaru Service department is excellent. I went late in the day the service advisor Cristal Bello was very helpful. The technician 5721 checked the car and was able to fix it right away. Ex I went late in the day the service advisor Cristal Bello was very helpful. The technician 5721 checked the car and was able to fix it right away. Excellent service. More

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Mt thermos control valve was defective and the Forester is a little over 3 years old. Bob Alvine called me and asked me to bring the car in. This repair was not covered under the warranty and the cost was is a little over 3 years old. Bob Alvine called me and asked me to bring the car in. This repair was not covered under the warranty and the cost was $1500. Premier went out of their way to make this right and covered the entire repair except the diagnostic fee. Premier is changing my perceptions of car dealerships. I would highly recommend Premier to anyone buying a car. It's nice to know that there are still people out in the world who value doing the right thing and going the extra mile. More

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From the time I drove in to the Subaru Service Center, until I picked up my 2016 Crosstrek later in the day, I was treated very professionally. Cristal listened to my concerns, had the technician verify t until I picked up my 2016 Crosstrek later in the day, I was treated very professionally. Cristal listened to my concerns, had the technician verify the repairs needed, and determined that the service needed was under warranty. More

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Great service department. Helpful and candid. Made sure we were taken care of with a rental car appropriate for our family. Helpful and candid. Made sure we were taken care of with a rental car appropriate for our family. More

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In the past week My wife & I brought both our Subaru's in for service & detailing. Cristal continues to be our inhouse advocate and makes sure all work is done to our satisfaction. If you are unhappy with y for service & detailing. Cristal continues to be our inhouse advocate and makes sure all work is done to our satisfaction. If you are unhappy with your present service dealer look no further than Cristal & the Premier Subaru service dept.. Arthur Katz More

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Excellent customer service, many thanks to Jessica Venditto sales consultant,Juan Peguero finance manager, & Andi Vilches delivery tech specialist. Thank you so much for all your assistance in the pur Venditto sales consultant,Juan Peguero finance manager, & Andi Vilches delivery tech specialist. Thank you so much for all your assistance in the purchase of my new 2024 Outback Limited. More

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Very happy with everything about Premier Subaru and the outstanding customer service. Definitely worth the drive from Norwalk! I feel confident that my car is now getting the best service, after years of outstanding customer service. Definitely worth the drive from Norwalk! I feel confident that my car is now getting the best service, after years of disappointing service closer to home. (Premier Subaru ran diagnostics and discovered that Stamford Subaru had installed a defective battery!) More

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Bob is an outstanding President and Manager at Premier. He has always helped me when I needed it. Thank you very much! He has always helped me when I needed it. Thank you very much! More

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