"Metro Toyota is a Class Dealership"
- David G Murphy
We went to Metro Toyota in Kalamazoo because of their good reputation. Dale Pominville was our salesperson and he let us talk about what we were looking for and why and no issue was too small for him to take into consideration for us. We told him the model we were thinking about and even the color of the car we wanted. He kept us appraised of his search and as soon as he found what we wanted, he called us. Even before we saw the vehicle, it had to pass his expectations for quality, right down to being free of any offensive odors inside. He treated what we were looking for as if it were a car he was purchasing for himself and we could not ask for more. We would drive a long way to deal again with Dale because he definitely puts the customer first and goes out of his way to please them!
When we met with Jon Griffith to discuss finances, he followed right in the foot steps Dale had used by listening to what we wanted to do, answering questions and making suggestions that were very helpful. Dale and Jon worked very well together and were a pleasure to deal with.
David and Maxine Murphy
"Buying a good used SUV"
Ken was very helpful with information in buying a Rav4 for my Mom. I started out looking for a Rav4 XE and desided on a Limited instead. Thanks Jackie
My family has purchased or leased five vehicles from Metro Toyota and have always been treated well. Dale is a top notch consultant. The service department is very professional and customer oriented. They are prompt, communicative, and problem solvers!
"Terrific. Great value. "
We sure appreciated the time they took with us.
Ended up with the vehicle that we really wanted.
It was a great experience. We Thank You!
"Competent and caring."
- Mike Maurer
I have purchased or leased many vehicles from Metro Toyota. All personnel that I have been in contact with, have been competent,resourceful, and caring.
- Leslie G
I have worked with Dale for many years and like his approach to selling cars. Dale and Jon both worked on my purchase and explained my new Highlander.
"Don and Joanna bought a car"
We experienced professional, prompt, and knowledgeable staff at Metro. Especially helpful were Dale and Jon, our salesman and paper completion guy. We would recommend this dealer and specifically these two team members for anyone shopping for a new ride!
Other Employees Tagged:
, great lady at the desk, who traveled away from her desk with her phone attached communicating with each step.
"They made a miracle happen"
Dale took in everything I had to say about the kind of driving I will be doing, my fear of being in smaller cars, and rolled it all into the perfect car for me. Metro Toyota worked with me to get the price down to what my credit union was willing to finance without once making me feel pressured to purchase a car above my ability to pay for. Thanks to Dale and Jon, I have my dream car. Thank you for the best experience I've had buying a car from a dealership. I will be back in a few years for my next one.
Our salesman Dale and Jon Griffith in Finance, gave us the easiest and best car buying experience we have ever had. We will happily come back and will recommend Metro Toyota to all of our friends.
"New Toyota Camery 2014.5"
Worked with Keith DeBoer, Dale Pominville, and Jon Griffith. Exceptional interactions. We felt everyone was knowledgeable, courteous, and professional. Without doubt would use them again.