"Great service experience"
Everyone was helpful, service was fast, waiting area clean and great wifi. Excellent all around! Appreciated that I got a call day before to confirm type of snow tires - appreciate that attention to detail!
There should be more than five stars for these terrific people. And special thanks to Dana who is always so gracious and efficient! Teriffic staff!
Other Employees Tagged:
Alex was recommended to me by a few people . I had bought a car 9 years ago said I’d never go back because of the service I had received before . BUT ! I thought I’d give them a second chance and glad I did ! Alex was patient and understanding with the situation I had going on . He worked with me to get me into a car I wanted in my budget. He got thenservice team to do what they needed in a very timely manor and delivered it to my work as well when done . I’d recommend him to anyone who was looking for a vehicle! One happy customer here . Thank you again !
"Strong work by Dana"
Dana is always great to work with. She and the team kept me abreast of the work and provided great solutions. They got the work done on time and had me all ready to go. She knew i was in a hurry to get to a meeting so she had 3 people lined up to get the vehicles ahead of mine in line out of the way so I could get on my way. Very appreciated. Great value.
"Repair of drive train issue"
Dana lawrence was very helpful . She pretty well diagnosed the problem before the mechanic even saw the Tacoma and then found a notice from Toyota that covered the cost of the repair . Very grateful.
"Excellent experience with service rep Jay Jerger."
I brought my Camry for 2 year check up. The service rep Jay Jerger was very kind, very helpful professional to work with. He understood the issues, worked with the service dept and Toyota company to help resolve the Battery intermittent display sign issue. He really cared for my business.
"Excellent service experience"
The Heritage Toyota Service Department really takes good care of you as a customer. They are very organized, the facility is spotless, and the customer lounge is the nicest I have ever seen. All of the employees I have interacted with have been friendly and helpful, and Dana was no exception. She knew exactly what services I was there for with the computerized system and answered additional questions with ease. She greeted me promptly when I arrived and came to get me when the service was over. The dollar amount for services are transparent and Heritage Toyota is up-front about how much things will cost at the beginning. It's just a really nice feeling to know you are in good hands with their service advisors and the work on the vehicle has always been excellent.
"Great service and very prompt."
Great people and place to have your vehicle serviced. I have bought 4 Toyotas and have been very happy with everyone involved. Megan Terry is the very best person to see. Would not buy a vehicle without talking to her first.
"They always get me in!"
Dana was a rockstar and went out of her way to help me out and get me in for my free toyotacare service. Shout out to her and my salesman Derek for always being there for me.
"Excellent Service Experience"
- Mike Knauer
Your service department is great -- efficient, friendly, and high quality. I especially appreciated Dana explaining the service options to me for my recently leased vehicle, given the current mileage -- it saved me another service trip in the near future!