Gregg Orr Cadillac of Hot Springs

Beware of Deceptive Practices and Unethical Behavior at Gregg Orr Dealerships My recent encounter with Gregg Orr dealerships was nothing short of disheartening, and I feel it's my duty to caution potential Gregg Orr Dealerships My recent encounter with Gregg Orr dealerships was nothing short of disheartening, and I feel it's my duty to caution potential customers about the deceptive practices and lack of integrity I experienced during my recent vehicle purchase. Opting for an online transaction, I purchased a luxury two-year-old vehicle with 12,000 miles, placing my trust in the representations made by Gregg Orr dealerships regarding the vehicle's condition. However, upon receiving the vehicle, it became painfully clear that crucial information had been conveniently omitted from their disclosure. The telltale signs of a significant front-end accident were glaringly obvious – the disparity in gap size between the right front fender and bumper, along with inconsistencies in the clear bra installation. The absence of protection on one side and the presence of overspray on the right bumper pointed unmistakably to a collision that had not been disclosed. Moreover, I had prepaid the dealership for paint scratch repairs to ensure a pristine finish for the Diamond Ceramic coat application. Yet, during the vehicle's first wash, I uncovered three glaring scratches on the roof, revealing a lapse in the supposed repair process. Adding insult to injury, Gregg Orr dealerships provided me with only one key, claiming they couldn't find the other one. When I sought to have a replacement key made at a Lexus dealership, I was informed that the car had undergone considerable hail damage repair. This was evident from the damage done to the corner of the headliner and the holes drilled under the hood, where paint-free dent repair tools had been inserted to push out dents on the roof and hood. In reaching out to the dealership in hopes of a resolution, their response fell far short of satisfactory. Instead of owning up to their oversight and taking accountability for the misrepresented condition of the vehicle, they merely suggested that I return the car to them to “TRY” to repair the damage, despite the impracticality of a journey spanning over 1,000 miles. Their tepid willingness to "TRY" to rectify the damage not only proved unacceptable but also underscored a blatant disregard for customer satisfaction. Disappointed, I tried contacting the dealership manager, but he didn’t even have the decency to call me back. This harrowing experience has left me thoroughly disillusioned with Gregg Orr dealerships. I wholeheartedly caution prospective buyers, especially those contemplating online purchases, to exercise utmost caution. The utter lack of transparency, honesty, and integrity exhibited by this dealership network is nothing short of appalling. I feel compelled to share my ordeal to shield others from falling prey to similar deceptive practices. In conclusion, my trust in Gregg Orr dealerships has been irreparably damaged, and I implore prospective buyers to approach any dealings with this dealership network with the utmost caution. It's disheartening to see a company prioritize deceit over customer satisfaction, and I hope this review serves as a warning to others seeking a trustworthy and transparent car-buying experience. More

Awesome dealership! Our salesman Nicholas Loyd along with the sales manager, were very professional and knowledgeable. Robert the finance manager also was very helpful! Our purchase was flawless and w with the sales manager, were very professional and knowledgeable. Robert the finance manager also was very helpful! Our purchase was flawless and we would highly recommend this dealership! Extremely happy with our new Escalade! Thanks to everyone, Johnny and Gayle Drain More

service WE purchased an Escalade from Mike and Frank back in Feburary, this visit was our first, it was prompt and friendly, we drove from Little Rock to purc WE purchased an Escalade from Mike and Frank back in Feburary, this visit was our first, it was prompt and friendly, we drove from Little Rock to purchase this vehicle and so far was worth the drive. More

A Customer Service organization! From the sales person, Jamie Sears, clear through the entire process, each person was professional and engaging. Josh Bailey made the instructions ab From the sales person, Jamie Sears, clear through the entire process, each person was professional and engaging. Josh Bailey made the instructions about the vehicle very easy to understand. My experience with Orr Cadillac is a 5 Star Rating! More

Great service Went in not knowing what to do or where to begin since this was my first time purchasing a vehicle and the service was awesome from the beginning. Ver Went in not knowing what to do or where to begin since this was my first time purchasing a vehicle and the service was awesome from the beginning. Very helpful cutomer service and awesome car salesman. More

Most Hwplful and friendly environment I ever visited . My salesman went above and beyond anything I could possibly imagine. Josh worked with me and found me the right vehicle for the right price and the be My salesman went above and beyond anything I could possibly imagine. Josh worked with me and found me the right vehicle for the right price and the best terms possible. I would and will recommend Josh to all my friends and family and Gregg Orr Cadalic for all their future vehicle buying needs. More

Best experience yet! I have dealt with many dealership's over the years and I have never had! Very courteous, professional and knowledgeable staff! We worked with Josh and I have dealt with many dealership's over the years and I have never had! Very courteous, professional and knowledgeable staff! We worked with Josh and he made sure we were taken care of every step of the way! If you need a vehicle go see Josh! You will not be dissatisfied! More