"Car with problems but Wayne Carenza did the right thing"
Upon purchase of the vehicle there has been a number of issues within 6 months of purchase.
1) rear breaks and rotor replacement
2) rear pinion seal leaking and replaced radial shaft seal
3) thrust arm bushings causing a squeaking noise
4) serpentine belt tensioner causing a rattling
Once Wayne found out about the issues, he called me. He completely understood my situation and concerns. I brought the car to the service department and the company fixed everything. Thank you Wayne for caring about the customer and finding solutions.
Other Employees Tagged:
"Great Customer Experience"
- Ramy & Diana
Recently leased a second BMW from Client Advisor Daniel Pieroni and again the experience was excellent. He is professional and pleasant and diligently works to ensure that he finds the right vehicle at the right price for his customers. He was very patient in showing us several options suited for our needs and budget. Jack Gomes, our Financial Manager was also very helpful. His detailed and efficient approach contributed to a great customer experience.
"Excellent experience with Certified Pre-owned"
We leased our fourth BMW and each time the experience gets better. Daniel Pieroni, Client Advisor
provided us with a professional and pleasant leasing experience. He listened to what we wanted in a vehicle, and we found the car that was perfect for us. Jack Gomez, our Financial Manager guided us through the financial that was thorough and informative.
We highly recommend Park Avenue to everyone and look forward to future transactions!
Thanks so much Dan and Jack!!
"Professional, respectful, trustful and honest "
- Alena Kutsel
Great and honest experience with Daniel Pieroni and Jack Gomes. Daniel (Danny) had provided excellent, no pressure, graceful customer service and full transparency on the inventory of used vehicles (including the car I ended up purchasing), personable but not overbearing, it was great dealing with both of them. They both demonstrated a great respect and understanding of customers' needs while clearly showing a passion for a good vehicle.
Not my first time buying a car from Park Ave, not the last one, for sure!
first time buying a car on my own. they took the time to sit with me and explain everything.took careful attention to all questions.
"Most pleasant internet car buying experience yet!"
- Michael Husvar
Park Ave, BMW made my car buying experience an easy, stress free, no pressure, get exactly what I want experience. I saw a car I liked on their website. They held it for me until I could get to see it in person. All details were discussed previous to my seeing it. No surprises. I drove from Connecticut to New Jersey because my local dealers couldn't compare with the inventory and prices. I drove it off the lot the same day. GREAT service!
"Excellent Certified Used Car Experience!"
Dan and Jack were amazing! Really helpful, no pressure, professional, and easy to deal with. We will definitely return to Park Ave BMW in the future!
"Always a great experience! "
I have been getting my cars through BMW for the past few years. Their loyalty and service makes me want to come back each time. Dan is very patient and answers all of my questions and concerns. He follows-up in a timely manner and is always on top of the sale. He never disappoints!
"Park Ave. BMW Takes the Stress Out of Car Purchase"
- John & Kathy
From the minute we walked into the Pre-Owned showroom, the staff was very helpful and courteous. Our sales rep. was Dan Pieroni and he found the exact car we were looking for. Their inventory is superior to any other dealership in our area. We would highly recommend using them.
"Buying a certified BMW"
I worked with Danny Pieroni and Jack Gomes and had a wonderful experience. Both men were extremely cordial and friendly. I felt no pressure to buy anything I didn't want. I would certainly consider buying another car there.